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New Member
September 6, 2026
Question

changing hard drive

  • September 6, 2026
  • 2 replies
  • 8 views

i had to replace my hard drive and now cannot access QB Pro 2016, just the spinning wheel of death on the  opening page. What do i need to do. I've used the QB Tools Hub but nothing seems to fix the problem.

2 replies

QuickBooks Team
September 6, 2026

I really appreciate you trying the QuickBooks Tool Hub to regain access to your software. If QuickBooks Desktop Pro 2016 keeps showing a spinning wheel after you replaced your hard drive, check whether the issue is with your file or the program. Here’s how:

 

  1. Open QuickBooks Desktop
  2. In No Company Open, select your company file.
  3. Press and hold ALT on your keyboard, then select Open. Don't let go of ALT until the file opens.
  4. If you're asked to sign in, release ALT, enter your password, then press and hold ALT and select OK.

 

If you still see the error, suppress the QuickBooks application.

 

  1. Press and hold the Ctrl key, then double-click the QuickBooks Desktop icon.
    Important: Don't release the Ctrl key until you see the No Company Open window, QuickBooks freezes, or gives you an error.
  2. Select a company file, then choose Open.

 

If the issue persists, try reinstalling QuickBooks Desktop. This can fix deep system errors that a standard repair tool might miss.

 

If you are still having trouble, please contact our Intuit expert team to check your licensing and activation.


Additionally, please note that QuickBooks Desktop Pro 2016 has been discontinued and no longer receives technical support or other Intuit services. You may want to consider upgrading to the latest version of QuickBooks to continue using the product with access to the newest features and support.

 

Please let us know if you need further assistance.

 

SIAB
Level 2
September 7, 2026

@bywilde Install the trial version of QB Desktop 2024 to isolate the problem.