Account Management

We have tried setting, billings and subscriptions and are only guided back to previous account for direction.

No text available

We had created new users & they got the invite to set there password, but when they submitting the information & password they are getting error window." The feature you've requested is temporarily unavailable " hence they are unable to set password for login

No text available

No text available

Says I can only have one person on my account, and won't allow me to add my accountant unless I do it on my phone, where I started the process of using this app. I can't find a way to add the new user

Hello, I use QBO Advanced the Canadian version. However, my account is suspended. I want to downgrade my subscription from Advanced to Essentials. Can I downgrade my subscription to Essentials without the need to pay the Advanced subscription fee first, then downgrading to Essentials?In other words, can I reactivate my account immediately to Essentials and skip reactivating my account to the Advanced version then downgrading to Essentials? Thanks!

Already subscribe but app still not working

I changed the company email address and user id and now it tells me there are no products or companies attached to the new login. The only account I can access is one that holds archived records

No text available

No text available

No text available

No text available

No text available

Hello,I was just reconciling our Customer Deposit account and I noticed a couple of entries where the customer paid for their items at 100% but the invoice to the client was booked as a deposit instead of applying it directly to the inventory item.  I was just wondering if there was some way to fix these entries.  A journal entry won't work because it does not link to the inventory item.    If anyone is able to help me with this, I would really appreciate it. Thank you.

Last week I had a client pay by credit card, first time anyone ever did. So it’s been 5 full business days (not including weekend) so technically 7 days and I haven’t seen anything in my bank. Is this normal?

I can’t update my visa because it is asking for a USA address and I am Canadian

I am trying to update my Credit Card because it has expired for my subscription it the QBO system wants Zip Code, City and State from the USA.  Plus there is not a way to get a hold of support over the weekend. QBO is not making this easy.  Does anyone know a way to contact QBO over the weekend to get this resolved?   

why aren't banking updates working?

How do I suspend subscription?

No text available

Will not allow me to validate address and company information

The options available are very limited and QuickBooks is wanting to charge me much more than before.  My husband is using a much cheaper version but I am not seeing it being offered to me.

I just signed up with the 30 day free trial. The content of the benefits tab is visible but there nothing to see under the Training tab where certifications should be.

No text available