Account Management

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Hello,I was just reconciling our Customer Deposit account and I noticed a couple of entries where the customer paid for their items at 100% but the invoice to the client was booked as a deposit instead of applying it directly to the inventory item.  I was just wondering if there was some way to fix these entries.  A journal entry won't work because it does not link to the inventory item.    If anyone is able to help me with this, I would really appreciate it. Thank you.

Last week I had a client pay by credit card, first time anyone ever did. So it’s been 5 full business days (not including weekend) so technically 7 days and I haven’t seen anything in my bank. Is this normal?

I can’t update my visa because it is asking for a USA address and I am Canadian

I am trying to update my Credit Card because it has expired for my subscription it the QBO system wants Zip Code, City and State from the USA.  Plus there is not a way to get a hold of support over the weekend. QBO is not making this easy.  Does anyone know a way to contact QBO over the weekend to get this resolved?   

why aren't banking updates working?

How do I suspend subscription?

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Will not allow me to validate address and company information

The options available are very limited and QuickBooks is wanting to charge me much more than before.  My husband is using a much cheaper version but I am not seeing it being offered to me.

I just signed up with the 30 day free trial. The content of the benefits tab is visible but there nothing to see under the Training tab where certifications should be.

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My bank decided to record three expenses into one transaction. How do I split it based on the vendor? I do not see how on QBO.

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I have QBO, the client would like to change the subscription to be billed through me. The previous administrator was listed as the primary admin on the account and left the company over a year ago. Is there any way to change this?

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I have a Bank Chequing CAD account (CAD Acct) and a Wise USD account (USD Acct) connected to QuickBooks. I am trying to properly record transfers and fees related to Wise but cannot figure it out.Essentially money is transferred from the CAD Acct to the USD Acct and is translated to USD as well as having a Wise fee included in the amount. For example if I was looking to transfer $20 USD to the USD Acct from the CAD Acct it would show as the following: Total Sent: $29.67 Our Fee: $3+Converted: $26.67 (FX Rate: 0.750 = USD $20) As a result, on the QuickBooks transaction feed for the CAD Acct I have a money out of $29.67 and have QuickBooks transaction feed for the USD showing money in of $20 USD. I am looking to use QuickBooks record a transfer function to “match” this transfer between the two accounts as well as recording the Wise fee as an expense. I also believe that FX rates used by Wise and QuickBooks would differ. Wondering if anyone has encountered this/ha

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I need to switch my QB online company to QB desktop as I have already paid for QB desktop. However the export data doesnt work. It just shows export to excel. How do I migrate

What is a license key

Hi, I'm new to using Quickbooks and I'm a bit confused to the undeposited account.I've reconciled my main banking accounts and found that the undeposited account has a balance. When I click on the transactions in this account, it tells me that they've been deposited but for some reason still show in the undeposits.   How can this be corrected since my other accounts are reconciled?. Thank you!