Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
April 11, 2026
Question

Changing admin roles

  • April 11, 2026
  • 1 reply
  • 9 views

I have 3 quickbooks accounts. I am trying to make one login access and primary admin over all 3. I have 2 right working right now. The third seems to be in a glitch. I delete a old primary admin, it shows deleted. then I send a invite to the main account i want to control all 3 accounts, I get the invite and accept it. i then go back to make that user the primary admin and the old email/user pops up. i have tried 3 times now. I tried different browsers and it still does this. Why? 

1 reply

QuickBooks Team
April 11, 2026

Hello, @MC1592. I appreciate you being so thorough with your troubleshooting efforts. Considering that the system is failing to save these changes for this one specific account, the best next step is to contact our live support team. They can initiate a screen-sharing session to identify the root cause and ensure your primary admin access is correctly assigned.  

 

We’re here to help if you need further assistance with your access settings.