We respect your decision to cancel the subscription with us. Rest assured, I'm here to ensure that your billing concern gets addressed and point you in the right direction of support to sort this out.
To verify the status of your account and the reason for the charge that you've received, I'd recommend getting in touch with our QuickBooks Self-Employed Support team. Thus, they have tools to pull up your account in a safe environment and check your billing details to investigate this matter further.
On the other hand, you can cancel your subscription with a few easy steps. Here's how: