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L
lindak1119
Level 7
January 9, 2019
Question

How do I downgrade

  • January 9, 2019
  • 6 replies
  • 3 views
No text available

6 replies

R
Rea_M
Level 10
January 9, 2019

Hello there, sodabarn2,

I'll guide you through downgrading your QuickBooks Online (QBO) account.

Before you go through the downgrade process, please consider all options and stoppers. Here are the potential interrupters and stoppers to the downgrade process:

  • Complete Stopper like Wholesale Billing, Multi-currency, and Global.
  • Possible Stoppers like Recurring transactions/templates, User count, Inventory, and 3rd Party Apps.

If you want to go back to your previous subscription/plan you'll need to wait 24 hours before you can upgrade again. 

If you've decided to downgrade, you can follow these steps:

  1. Log into QuickBooks Online.
  2. Go to the Gear icon, then select Account and Settings.
  3. Choose the Billing and Subscription tab.
  4. Click Downgrade next to your subscription plan details.

If the Downgrade link is unavailable on the Billing and Subscription tab, you can select the Cancel button and you'll be presented with an option to downgrade.

For additional information, you can go through this article:

 

Please don't hesitate to leave a comment if you have further concerns about managing your QuickBooks Online account. I'm just around if you need help.

J
JP263
January 23, 2020

TEAM MEMBER REAM's  response should NOT be at the top of this thread and should be deleted. If the downgrade option isn't showing, clicking cancel to get those options DOES NOT work, it cancels your account. THATS IT. Then you have to be swapped to 3 different departments to try to reinstate your account, without paying for the subscription that was already paid for. Each member responded with a OH NO NO that is NOT how that is done. One member did apologize for the false information. They then said well if downgrade isnt an option on any methods speculated about in this thread to call QB support. IT SHOULDNT BE THAT HARD TO DO SOMETHING SO SIMPLE, ALL OUT OF GREED...Hoping we'll say forget it, I won't downgrade right now cause I don't have the time to wait on the phone for a call for something so simple. 

J
jerryhoward
April 10, 2020

OK. Well my experience with quickbooks is very similar. I purchased QB2019 Pro a year ago. I am working on my taxes and QB logs me out. I can't get back in because it says  I need to update my credit card information even though my subscription does not expire for a whole year (2021). So I update it, still can't login. Contact support, they want to charge me for a whole new subscription (Wow - thats great customer service - NOT). I spoen one hour and 15 min, because the agent is doing research. Then asks Will you approve the transaction if I process your card, NO. And we repeat the cycle. I told him to escalate it. Supposed to get a call from a supervisor to figure this out. I have to prove my purchase receipt (I purchased from Staples and have online receipt). 

We shall see how this turns out. Yet. I am now 2 weeks stalled with taxes because of this. BTW- contacting support is a very, very painful process...

 

P
PDMT
May 12, 2019

Systems did not let me downgrade from QB Plus to Essential or Simple Start, because of that I had to cancel my QB subscription and now I am looking at another simpler cloud solution for my accounting need. It is a shame really because I would have remained a customer if I could have downgraded but instead I am forced to go to a competitor. 

    A
    Anonymous
    May 12, 2019

    Hello, PDMT.


    If the steps to downgrade subscription won’t work out, we would recommend doing it again on a private browser. If it works fine on that window, you can clear your browser’s cache or switch to a different one.


    You can also reach out to our support team if you need further assistance about this process:

    1. Click the Gear icon at the top. 
    2. Select Contact us. 
    3. Provide a brief description about your concern. 
    4. Click Continue. 
    5. Select Get a callback. 

    Since your subscription has already been canceled, you can always re-subscribe to any of our cloud based software through this article: https://quickbooks.intuit.com/community/Account-management/How-to-resubscribe-or-reactivate-QuickBooks-Online/m-p/185745


    Please know that we’re always here if you need assistance or if you have questions about QuickBooks. 
     

    P
    PDMT
    May 12, 2019

    Hello and thank you for the suggestion.

    I tried re-subscribe link but that does not let me choose a downgrade option either.

    I can only re-subscribe at the QB Plus level, that is absolutely not what I want.

    I will try to contact support on Monday.

    If they can help me with downgrading that is good.

    If it is not possible then I am done with QB...

    Have a great week.

    J
    jpainter
    December 2, 2019

    Figured it out, I think.  I had the same problem. I was on an annual plan. I clicked, "Switch to Monthly Billing".   Once this was done, I clicked "Cancel" subscription, I was presented with the "Change My Plan" option where you can downgrade. I also spend hours on the phone with Intuit, and had to discover this on my own. Hope it helps.

    J
    jerryhoward
    April 10, 2020

    Oh yes. When I asked about downgrading my qbw file because I have 2016 version of quickbooks, I was told I could not. 

     

     

    Fiat Lux - ASIA
    Fiat Lux - ASIA
    Level 14
    April 10, 2020

    @jerryhoward 

    Just to clarify, do you wish to downgrade QB Desktop or QB Online? 

    J
    jerryhoward
    April 10, 2020

    Desktop

     

    M
    Maybelle_SQuickBooks Team
    QuickBooks Team
    April 10, 2020

    Hi @jerryhoward,

     

    I know that this is not the kind of experience you expect us to deliver. With that, I'm here to make sure you get in touch with a member of our QuickBooks Desktop Support Team and get your questions addressed. You can request a call back by following these easy steps:

     

    1. Go to the Help menu or press F1 on your keyboard.
    2. Type your question on the search bar, then press Enter on your keyboard.
    3. At the bottom, select Contact Us.
    4. Select Get a callback.
    5. Write down all the information needed, then click Confirm my call.

     

    I'm also available to help here in the Community if you'd like to ask your questions. I want to ensure your continued success.

    S
    Sachin89
    June 21, 2020

    Guys,

     

    Please help me through below;

     

    I want to downgrade my number of users. Can it be done without canceling my current plan?

     

    MarsStephanieL
    MarsStephanieL
    Level 6
    June 21, 2020

    Hi there, @Sachin89.

     

    Currently, the option to downgrade your QuickBooks Desktop Enterprise is unavailable. Since you don't want to cancel your subscription, I suggest contacting our QuickBooks Desktop Customer Care team. They have the tools to verify your account and check with them about downgrading the number of users in your subscription.

     

    Here's how to contact them:

     

    1. Go to the Help menu and select QuickBooks Desktop Help.
    2. Click Contact Us.
    3. Enter your concern, then select Continue.
    4. Choose how you want to be assisted.
    5. Follow the on-screen instruction.
    6. Confirm the transaction.

     

    For more information about managing your Account in QuickBooks, you can check out this article: Manage your QuickBooks Desktop subscriptions and services.

     

    In case you want to back up your company data in QuickBooks, I recommend reviewing the steps in this article: Back up your QuickBooks Desktop company file.

     

    I'll be here if you need anything else. Stays safe out there!

    S
    Sachin89
    June 21, 2020

    This is the dialogue box I receive after "Go to the Help menu and select QuickBooks Desktop Help". Sorry I couldn't find "Contact Us"

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