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Oct 28, 2026 5:23 PM UTC
Question

How do I reset a lost client password?

I set up a new client in QuickBooks and then lost his password. How do I recover the password or set up a new one?

1 reply

QuickBooks Team
Oct 28, 2026 7:22 PM UTC

You can reset your client’s QuickBooks password quickly by clicking "I forgot my password" on the sign-in page. A reset link will be sent straight to the email address used.

 

Here's how:

 

  1. Go to the QuickBooks Online sign-in page.
  2. When you’re asked to enter the password, click Forgot password?.
  3. Enter the email address linked to your Intuit Account.
  4. Check your inbox for the reset link and follow the prompts to create a new password.

 

If you no longer have access to that email address, you can recover your Intuit Account by verifying your identity through the Intuit Account portal.

 

Leave a comment below if you need further assistance managing accounts in QuickBooks Online.