Question

login

Forum|Forum|1 year ago
August 29, 2024
12 replies
7183 views

Why am I being prompted to get and use a one-time passcode to login? Just started happening yesterday, now for every single time I login. How do I stop this?

QuickBooks Online

FishingForAnswers

Level 4

@ghami Sounds like one of two things.

First, your security settings could have changed such that MFA (Multi-factor Authentication) is permanently on, and always wants to verify you.

Second, your browser may not be set to keep you logged in. For instance, if it is set to clear your cache daily, or if someone otherwise is clearing your history/cookies regularly, that would wipe out your prior authentications.

S

SusanBradleyCPA

You aren't understanding the question. Before it only sent a code when the system sensed a new computer or new location. Now it's doing it ALL THE TIME. Can we go back to email address/password and then MFA prompt rather than email address/wait for email to be sent, THEN MFA?
It is slowing me down.

FishingForAnswers

Level 4

@SusanBradleyCPA I understood the question perfectly, both as you and @ghami posted it.

You don't appear to be understanding the answer.

A

AdonL

QuickBooks Team

Hello there, Ghami. I've got details about why you're prompted to get and use a one-time passcode when you log in to QuickBooks Online (QBO).

Intuit implemented the multi-factor authentication(MFA). If you sign in on an unrecognized or new device, we will send you a one-time passcode through your email or mobile device to provide extra protection against password theft. This could be why you're being prompted to get and use a one-time passcode to log in. Turning this feature off is unavailable.

However, if you're logging in to a recognized device but were asked for additional verification. You could have turned on the two-step verification feature in your QBO account. When it’s turned on, we’ll verify your identity with a one-time passcode every time you sign in on any device. You can turn off this feature to stop the prompt. I'll show you how:

Sign in to your Intuit Account.
From the Sign-in & security section, select 2-step verification.
Turn off the Use 2-step verification switch.
Enter your account password, then select Continue.

Once done, you should see a confirmation message that two-step verification is turned off, and you’ll also receive an email confirming this change.

If you’re using a different phone number, please refer to the Turn-off two-step verification section in this article: Verify your QuickBooks Online account with multi-factor authentication and two-step verification.

For future reference, if you have trouble signing in to your Intuit account, check this article: Recover your Intuit Account if you can't sign in.

Mention me in the comment below if you have more questions about login verification or any other concerns in QBO. I'll get back to you as soon as possible.

S

SusanBradleyCPA

@AdonL

Please re-read the question.

We use an email address and a password and then have two factor turned on. In the past when we logged in from a new device/new browser it would send a code to our emails and then after entering that code, it would need MFA and let us in. Then after that it would let is log in with email/password and MFA as it remembered our devices.

Now EVERY time we log in from even machines/browsers that we have just used like 20 minutes ago - it needs this code sent verification process. I don't want to disable MFA. I want your system to recognize my device and browser as it used to do. Something clearly has changed on the back end. Talk to your engineers

G

GenmarieM

QuickBooks Team

I know where you're coming from, SusanBradleyCPA. I want to provide some additional information regarding logging into your QuickBooks Online (QBO) account with multi-factor authentication (MFA) enabled.

It is crucial to understand that MFA can't be turned off since it provides extra protection against password theft. This additional security measure is designed to protect your sensitive information and prevent unauthorized access. Also, one possible reason for this sudden change in system behavior could be the limited recognition of devices or browsers. If the system encounters a device or browser that it does not recognize or that falls outside of its compatibility range, it may not function as intended.

With this, I recommend reaching out to your customer support team. They are equipped with tools that can check your account internally and investigate this issue further.

Here's how:

Sign in to your QuickBooks Online company.
Select Help (?).
Select either of these tabs:

Assistant tab and select Talk to a human.
Search tab and click on Contact Us to connect with a support expert.

If you have further questions or need assistance with managing your login settings, please feel free to ask here in the Community space.

n/a

I need to login

QuickBooks Team

We can perform some troubleshooting steps to successfully log in so you can continue your tasks, 640009.

Before anything else, did you get any error messages when you tried to log in to your QuickBooks account? Identifying any error messages will help me pinpoint the cause of the issue and assist you more effectively.

In the meantime, here are some troubleshooting steps you can follow, as accumulated cached files can often lead to software issues:

Alternatively, we can use a different supported browser to log in and access your QuickBooks Online account.

On top of that, if you can’t sign in, but still have access to the phone number or email address on file, you can follow the information below to recover your Intuit account:

Enter your account’s phone number or email address on our sign-in help page.
Select Password, then Forgot password, or Text a code to [your number].
Check your text messages or email for a message with your code.
Note: Open your email inbox in a new tab, but don’t close the original tab with the sign-in page.
Follow the instructions we send you to sign in. You can reset your password when prompted, or skip it.
Don’t close the window or tab containing the code entry form. If you do, you’ll need to start over from the sign-in page and get a new code.

For more information on how to recover your account, see this link: Recover your Intuit Account if you can’t sign in. It also includes relevant and additional helpful topics on resetting passwords in QBO.

If you have any other concerns about managing your QBO account, please let me know. I'll be here to help.

L

Leave me alone

I just want to login and do my work, not deal with all these stinking pop ups that make me reply.

M

MWWLaw

Why is my login so complex? I have a passkey, which is correct - why am I not already signed in?

A

Aldren18

QuickBooks Team

I know that being able to log into QuickBooks Online smoothly is critical for your workflow, MWWLaw. Let me ensure your login experience is smooth moving forward.

To assist you effectively, could you tell me what happened after you used your passkey? Did you see any error messages or prompts to verify your identity? If possible, providing a screenshot or any additional details would help identify the root of the problem.

Please note that when logging into your account, Intuit uses multi-factor authentication. This is an additional security measure that goes beyond the usual password requirement, such as your passkey. When you sign in on an unrecognized device, we will send you a one-time passcode via email or mobile device to provide extra protection against password theft.

For more information on Intuit account security, please refer to this resource article: Secure your Intuit Account and prevent lockout with extra verification methods.

If you're encountering difficulties signing in due to technical issues, I recommend logging in using a private or incognito browser. This method is an effective way to resolve browser-related hiccups, as outdated cache, cookies, or corrupted files in your browser can sometimes interfere with the login process.

Please let me know how this solution works for you, and feel free to share additional info if needed. We're here to ensure your QuickBooks Online experience is as smooth as possible.

C

carol-eland

your log in is messed up ! every time I want to log on I'm taken to a screen to check my account. please tell me how to stop this

C

continea

Level 5

Thank you so much for chiming in Carol-eland! Just wanted to confirm if this is still happening after clearing your cache or when using a different browser? If not, could you follow the steps my colleague mentioned in the thread above and let me know if the issue persists?

I look forward to your update! See you soon.

Why can't I log in.

QuickBooks Team

Let's work together to ensure you can access your QuickBooks Online (QBO) account, LL1955.

To begin, please share what happened after you attempted to log in to your QBO account. Providing a screenshot or any additional details would help us identify the root cause of the problem.

In the meantime, please double-check the login credentials you enter to ensure everything is correct. If the issue persists, I recommend logging in using a private or incognito window on your browser. Temporary files or outdated cache can sometimes interfere with the login process.

Also, please note that Intuit uses multi-factor authentication for security purposes. If you are accessing your account from an unrecognized device, a one-time passcode is sent to your email or phone to verify your identity.

Feel free to reply on how this solution works for you. I'll leave this thread open for further discussions or updates.

L

Lawrence5711

New Member

Just about everything about QBO slows you down verses a couple years ago. When servicing customers/clients, we spend so so many unbillable hours due to QBO issues.

Payrolls do not run correctly

Upgrades do not convert all data, we have lost files and data and had to reconstruct so many issues

We have one PC on Office 10 and one on Office 11, it appears QBO and Office 11 do not play nice with each other, the PC with Office 11 is constantly shutting down or requires a re-boot to get performance issues resolved.

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