Question

Report fraud now

28 replies
1568 views

Where is the phone number to report fraud. My online quickbooks was hacked & money removed from the bank account.

QuickBooks Online

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IrishNinoJ

Ensuring the security and safety of your account is our top priority, mila.

If you don’t recognize an Intuit or QuickBooks charge, here's how to check where it came from and why.

Open this link: Understand Intuit charges on your credit card or bank statement.
Go to the Option 1: Look up a charge here section.
Fill in the required details to look up your charge.

You can refer to this link to contact our support team QuickBooks Online Support and to see the available support hours.

In addition, I've included resources to help you identify official Intuit correspondence and websites, ensuring the security of your data:

Feel free to come back to this thread if you have any fraud-related concerns. The Community is here to assist you 24/7.

C

cbcavnar

The Security Center does not have any direct contact information to report fraud.

Why is this? Doesn't Intuit want to stop fraud as quickly as possible?

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FateCandylaneT

QuickBooks Team

I'll help deliver this matter in a secure environment, cbcavnar.

Please know that this isn't the experience we want you to have and we prioritize resolving this concern so you can keep going in managing your business operations.

Since the Community is a public forum, we'll need to collect some personal information to further review and investigate this case, which will allow us to perform real-time assistance to your concern.

With this, refer to this link to report and discuss data security and privacy issues securely with our Intuit support team: Online Security Center. Depending on where you live, you can send and submit a privacy query or contact us as needed. Just scroll down below and click on your location to route you in reaching out our team.

In addition to that, you can check out this resource to safeguard your file data and account: How we keep your data safe.

Furthermore, I'm also sharing this reference to help you recognize Intuit correspondence and websites: Identify suspicious activity, phishing scams, and potential fraud.

I'll keep this thread available so you can always reply below for additional queries when managing security and fraud issues. Stay safe.

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cbcavnar

There is no phone number to report fraud. Just go through the regular support numbers.

They won't know what to do, but after 2 weeks of calling in daily you might get somewhere.

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cbcavnar

No phone number.

No email address.

Nowhere to report fraud or theft.

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Greger

As a client I can tell you its because they dont care. They handled my fraud in the worst way and never even called me lol. They dont care

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info1058

I have an employee who is now terminated that set up his own side business Sunbow Greenhouses, & has been stealing money from Oregon Greenhouse customers through his Quickbooks account. Tens of thousands of dollars that have been embezzled now, who do I talk to at Quickbooks to help me report him as fraud & shut him down?

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Candice14

Level 8

Hello, @info1058.

I appreciate you coming here with your question.

The best route for you to report this situation is to get in touch with our Security Team (my colleagues above stated) or to contact our Customer Support Team for further assistance.

Here's how to get in touch with our Support Team:

Go to the Help icon in the top right-hand corner.
Press the Contact Us button.
Enter your question and hit Let's talk.
Scroll down and choose to Get a callback.

It's that easy!

Keep us updated on how the process goes. I'm only a comment away if you need me again. Bye for now!

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RDP5

My case number is 15131046996. I received an e-mail from [email address removed] informing me I was approved by QuickBooks, when I never had applied to open an account with QuickBooks. When checking my TurboTax account, I saw three accounts listed, recognized two of them, the third one, I didn't. It turns out that a 'company' by the name of Global Marketing Media was behind the e-mail address that sent it. Contacting QuickBooks, I was promptly helped and assured it was taken care of and that it was taken off my account and no charges were applied. Finally, was asked to report it, which is what I'm doing here. Thanks!

M

Mark Yoder

Someone hacked my QuickBooks Online account. They made an invoice, then paid it and had the money instantly transferred. It also says the money is in process of be transferred and will on 7/11/25.

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ChristineJoieR

QuickBooks Team

We prioritize the protection of your information to ensure smooth business operations. I understand how these situations can affect your business and customer relationships, Mark.

Here are some steps we can take together to protect against theft:

If your QBO account is linked to your bank accounts or payment processors (e.g., PayPal, Stripe), contact those institutions immediately to report possible fraud. Stop or reverse the payment transfer if possible.
Update or create a new strong, unique password that includes a combination of letters, numbers, and special characters.
Contact their Customer Support team and inform them of the potential fraud and unauthorized transactions. Provide all relevant details about the invoice and payment in question, including the transaction date and amount.

If you can't log in to your account, I suggest sending a privacy report to our Intuit Security email on this link: Contact us.

To prevent future security risks, here are the emails used by Intuit Payments to contact you: Identify the official emails used by Intuit Payments.

For further assistance, we are here if you need support on this topic.

C

Concerned consumer

This company is not taking their role seriously. They hire overseas employees that are harvesting data for only GOD knows for what. I have called asked for the corporate compliance department to be told" We dont have one" asked for supervisor was told there is not one. All speaking to foreign reps, also one rep told me there is no history of me calling in. Im a small business owner using these services to process my customers payments. Please explain why quickbooks is not worried about their employees harvesting or data like my entire social my company is not under my socail so please explain why they need my entire social and my bank account info. This is a major FTC issue, quickbooks has a legal responsibility to safe guard data and they dont appear to even have a compliance department???

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Greger

Quickbooks does have not only the worst possible fraud division but they truly do not care for there clients. You guys wonder why they dont have ways to contact them? I can tell you its because they dont care, they also prefer to do what they want legal or not. I had fraud and qickbooks treated me like I was the criminal and locked all my accounts with no notice and no emails. The resolution center has not even posted but they took my 5k. You never gave me a chance to dispute anything and quickbooks is also at fault. You know as bussniss owners we are fraud targets and you choose to keep giving back to criminals so we lose.

BEWARE IF YOU HAVE FRAUD WITH QUICKBOOKS YOU HAVE NO SAY, YOU HAVE NO CONTROL, THEY DONT EVEN CONTACT YOU. What they will do is lock you account and as a bussniss owner like the others here, now you are taking from my family. Disputes are law for a reason, quickbooks will reach there hand anywhere and take your money and not apologize for being wrong. BECAREFUL the red flag should be the no phone number and "bob" at a call center making .25cents a hour

SIAB

Level 2

The easier it is for you to access your data anywhere, the more vulnerable it is to criminals. That's why we recommend QB Desktop for our clients.

btks

New Member

But they are no longer selling desktop? Just the Enterprise version, which is very expensive.

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pikes peak windows and doors

I had someone call me claiming they needed further payment to continue my subscription. Came from phone #XXX-XXX-XXXX. She also gave me XXX-XXX-XXXX to call back to verify it wasn't fraudulent. It clearly was, as this is not how QB works.

Tori B

QuickBooks Team

Thanks for keeping us informed by spreading awareness, @pikes peak windows and doors.

I recommend reporting this fraudulent call to our Security Team by using the steps my colleague, JuliaMikkaelaQ, shared above.

Please don't hesitate to let me know if there is anything else I can assist you with. Take care!

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Gknight42

I have fraud ib my checking

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AdonL

QuickBooks Team

Hello there, Gknight42.

If you're seeing unexpected transactions in your checking account or if any incorrect bank data is showing, you can always share those details here.

At this time, reach out to your bank to report fraud on your account, as they can examine unauthorized transactions and temporarily hold your account if necessary.

You can also contact our Live Support team to investigate further and safeguard your account.

Please comment below if you require further help.

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