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jpatt1
Jan 23, 2024 5:02 PM UTC
Question

What do I do if my app will not sync?

I cannot view any of my data from QBO via the app, and the force sync will not work.

10 replies

CarlModerator
Moderator
Jan 23, 2024 6:56 PM UTC

Hello there, jpatt1. No worries. Allow me to provide some steps on how to solve mobile app issues with QuickBooks Online (QBO).

 

Please ensure that you're using the correct account to log into your application. Also, you can refresh your QBO data to view the latest available information. 

 

Here are the steps you can follow:

iOS

  1. Tap Settings, then locate General.
  2. Select iPhone Storage, then click the QuickBooks Online app.
  3. Press Offload App.

Android

  1. Go to Menu ☰, then tap More Options ⋮.
  2. Select Settings, then Refresh Data.
  3. Tap YES to confirm.

 

This will help you clear up storage space on your device without removing any of your app's important documents and data. If the issue persists, I recommend uninstalling the QBO mobile app and then reinstalling it again.

 

Furthermore, you can connect an existing Payments account to QuickBooks Online so customers can pay for their invoices online.

 

Please don't hesitate to click reply if you have any other concerns related to apps or QBO. Have a great day!

jpatt1Author
Jan 25, 2024 10:41 AM UTC

Thank you for your reply!

 

However, I realized I did not clarify which app in my original post. I am actually referring to my Workforce app, not the QBO app.

ReymondOModerator
Moderator
Jan 25, 2024 10:54 AM UTC

Thanks for getting back to the thread and adding a further clarification, @jpatt1.

 

Are you trying to sync your data to the QuickBooks Workforce app? If so, let me jump into this conversation and share some troubleshooting steps to help address the issue.

 

If you’re having issues with your Workforce app not syncing, these may be some of the reasons:

 

  • Battery save mode, battery optimization mode (Android), or airplane mode is on
    • Check the specific instructions from your Android device’s support page to turn off battery optimization for the app
  • App was force closed (while clocked in, the app should be open in the background)
  • Restrict background data is on (Android) or background app refresh is off (iOS)
  • You’re signed out of the app
  • The app or the device operating system is out of date
  • You’re clocked in on a computer or kiosk (you can only be clocked in on 1 device)
  • No data or Wi-Fi signal
  • The device is off or the battery died
  • You’re in a location with satellite interference
  • Your device is damaged

 

To fix the issue, we can follow these steps:

 

  1. Make sure your device settings are correct.
  2. Check if any of the other listed issues apply to you.

 

To find out if your Workforce app is syncing properly now, you can force a sync. Simply go to More, select Settings, then Help & Support, and click Sync data.

 

If you’re still having issues, continue troubleshooting the sync issues by following the steps under the Troubleshoot common sync issues in this article: Troubleshoot QuickBooks Workforce (formerly QuickBooks Time mobile app).

 

If you have any other concerns with regard to syncing your data to QB Workforce, just add them to the thread. I'll be more than happy to help. Have a good one.

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