Banking

  If you've noticed your bank connection dropping every few months, requiring you to reconnect and re-enter your credentials and you don’t know why. This is for you. It's one of the most common questions we see on the QuickBooks Community, and the good news is: it's not a bug. It's actually a consumer protection feature built into how Open Banking works in the UK.   Open Banking is a UK regulatory framework that allows you to securely share your bank account data with third-party apps like QuickBooks. Rather than handing over your online banking login details, Open Banking uses a secure connection meaning QuickBooks can read your transactions without ever storing your password. So why does it disconnect? Under Open Banking rules, your consent to share data with a third-party app — like QuickBooks is time-limited. Most UK banks set this at 90 days. After 90 days, your authorisation expires automatically. This is intentional: it means you regularly have the opportunity to revi

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my bank wont link

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Both tsb and mettle are no reconnecting to the quickbooks app

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The last transaction showing is from 02/04/2026, though I know there should be transactions from this month

I can’t record my payments for my invoices - I tried clearing the cache, uninstalling & re-installing the app, up until recently I was able to manually reconnect my bank account, but after 3 calls with QB support this is no longer working either. They only ask me to do it on the desktop version, but I work from my iPhone.

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Following quickbooks onboarding video it looks like it's the very last step that is getting stuck. My bank account comes up after I follow the security protocol but no actual connection

Connect Bank Account

We receive payments through Stripe but there's no direct connection. Has anyone worked out how best to get the detail into QB from stripe without painstakingly splitting transactions when posting in the bank?

I seem to have two linked accounts with Virgin Money CC. One says the site is down for maintenance and consent is withdrawn. Then another saying Active but yet it isn't pulling in my recent transactions. Have been trying to unlink and relink this account but with no luck. QB seems to keep failing to do these tasks.

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I've signed up for a payment link to add to my invoices. Is there an approval time, as they aren't showing up? I've checked that everything is toggled on in the accounts and settings tab.Thank you in advance, Jane 🙂

The app takes me to online banking asked for access then when returning to the app there noting to complete the access, just give me bank choices again

Getting this error when trying to match the bank feed to this month's payroll payments. Is there a fix?

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Tesco credit card not connecting

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HelloI am with a small charity that has only recently received guidance on how to use Quickbooks properly. I am trying to tidy up transactions from the 2025-2026 period as much as possible before it goes to the accountants. The issue is that transactions were simply imported and categorised before this calendar year, so no bills / invoices, no matching, no separate account for the credit card, etc. So some transactions that really should be split are just single, e.g. paying off the credit card. My question is whether splitting already reconciled transactions will undo previous reconciliations even if the total is the same? And does it make a difference whether the category / account is the same? Not being able to split a transaction into parts of the same category isn't a huge deal (if not ideal) but things like the credit card payment really should be differentiated into categories. We were willing under a new manager to go back and redo every transaction properly since April 20