Hello Mdj101, Thanks for getting in touch about the connection with Virgin credit cards. The 414 Request-URL Too Large error is a configuration issue. It often means there's a critical issue somewhere between your browser and a server. In this case, a 414 error means that the URL is too long for the server to process, so it throws an exception. As we don't write the redirection URL for the bank we can't solve that error, unfortunately. We'd suggest contacting the bank and for the moment importing a CSV instead of the transactions into Quickbooks.

I'm having the same error and it's similarly costing me / my accountants time to manually reconcile transactions. Unfortunately there's no compelling reason for Quickbooks to assist, as they've stated it's a fault with Virgin's online routing and out of their hands.

I tried calling Virgin (their customer service is awful, took nearly 18 minutes to get through their routing system to a human). They first tried telling me that there's nothing wrong with my card or account, I explained the problem again and asked for contact details for their IT department and they said they don't have any contact details for IT and I asked to speak to a supervisor, after another 10 minutes on hold I got through to a 'floor manager' who said they were aware of the problem and a number of people have reported the error, they know it's due their routing URL being too long but they could not comment on when or even if it might be fixed.

I suggested that the only way their customers could benefit from the time savings and other benefits of automated reconciliation is just to use a credit card company that is compatible with Quickbooks i.e. they lose their credit card customers. The representative said they wouldn't want that, though they couldn't suggest any other solution.

I'm going to have to find another card provider as now that I'm travelling and generating a lot of transactions again the benefits of the Virgin card simply don't outweigh the time involved for my accountant to resolve this.

This didn't work for me.  I'm getting the same error as I'm getting on the computer as I'm being re-directed to a browser.  Does this work only on apple and not andriod?