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TH76
September 15, 2022
Question

Banking split transaction screen is too small

When categorizing bank transactions by splitting them the screen is now so small that you can barely see which account/class/customer you are entering.  What is up with that?

    5 replies

    Archie_B
    Level 6
    September 15, 2022

    Thank you for reaching the Community, TH76.

     

    Let me walk you through the steps necessary to resolve the display issue in QuickBooks Online.

     

    It's possible that the zoom function is enabled, resulting in the small font size. To resolve this, let's perform the steps below.

     

    For Mozilla Firefox:

     

    1. To zoom in and make the page larger, hold down Ctrl key and then press plus (+).
    2. If you have a wheel on your mouse, hold the Ctrl key down and move the mouse wheel forward or back. 

     

    For Google Chrome:

     

    1. On the upper right, click the menu icon (it looks like a three-dotted line).
    2. Locate the Zoom option.
    3. When you find that the page is bigger than the browser window, select the minus (-) icon to zoom out and make the page smaller or choose the plus (+) to zoom in and make the page larger. It should be set to 100% or lower to display the full page.
    4. This should work on any page that's either too big or too small, not just QuickBooks Online.

     

    If this doesn't resolve the issue, please check your computer to make sure it is compatible with the QuickBooks Online requirement display setting. It should be set up like this:

     

    • Screen resolution set to 1024x768 or higher
    • Dots-per-inch (DPI) set to "Normal" or "100%"

     

    When working with QuickBooks, I recommend that you maximize the browser window. Especially if your screen resolution is 1024x768.

     

    For more information, you can check out this link: Unable to see the entire page in QuickBooks Online.

     

    Please let me know if you require any additional assistance or if there is anything else I can do. I'll always have your back. Enjoy your day!

    TH76Author
    September 16, 2022

    This does nothing.  I've already tried it.  And I've cleared the freaking cache as well.

    AbegailS_
    Level 6
    September 16, 2022

    Hi there, @TH76.

     

    I appreciate you getting back to us and sharing the result after performing the troubleshooting steps shared by my peers above. I'd like to redirect you to the best support group available to get this resolved right away.

     

    Since all the troubleshooting steps didn't work, I recommend reaching out to our QuickBooks Support Team. One of our agents will investigate this further and provide additional troubleshooting steps to get this fixed. They can also create an investigation ticket if other users are experiencing the same. To reach them, please follow the steps below:

     

    Before doing so, please check out our support hours here: Support hours and types.

     

    Here are the steps:

    1. Log in to your QuickBooks Desktop, and click Help located at the top.
    2. Choose QuickBooks Desktop Help.
    3. Enter a brief description of your issue and click Continue.
    4. You can choose Message an Agent or Get a callback.


      You can get more details about the matching process as well as categorizing your transactions in these articles:

     

     

    Once done, you can start reconciling your bank account. You can follow the steps in this article: Reconcile an account in QuickBooks Online.

     

    You can always get back to us if you have other concerns or questions. We are always here to help.

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