Issue with QB online

Hello mistimaisey, I see how important to utilize the Bank Deposit feature seamlessly.

For now, some users experienced an issue using the Bank Deposit feature. However, they've got a specific problem. It's about the account drop-down arrow not populating in the Bank Deposit screen. If you're experiencing the same, we can contact our Live Support to add your company details to one of the affected users. Here's how:

1. Within your QBO account, go to Help in the upper-right corner.
2. In the Search tab, click Contact us.
3. Enter a brief description of your concern.
4. Click Continue.
   

Since the issue happened for over a week, this can be related to the ongoing investigation. Rest assured, our engineering will resolve this as soon as possible.

If the issue is different from this, we can try some troubleshooting steps. We can access your QBO account in an incognito window. It prevents storing search history and will give you a clean slate. Below are the shortcut keys you can use:

• Google Chrome and Microsoft Edge: press Ctrl + Shift + N  
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If it works, we can clear cache and temporary internet files to optimize the browser's performance: Delete browser cache and Intuit-specific cookies to fix issues. Another way is to use compatible browsers with QBO: System requirements.

We can visit these links for more details about recording deposits in the QuickBooks:

• What are Bank Deposits in QuickBooks?
• Record and make bank deposits in QuickBooks Online.

Feel free to post your other concerns about deposits or recording transactions in QuickBooks. I'm right here to help you anytime.