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Jul 14, 2022 3:53 PM UTC
Question

Online Banking

Unable to download my bank transactions.  Receive warning:  "recNum is too small."  This happen only on my personal account.  Corporate accounts are working fine.

1 reply

Level 6
Jul 14, 2022 8:54 PM UTC

Hi there, kkslater@. 

 

Let me help you download your bank transactions successfully.

 

There are a few reasons why you're getting an error message:

  • The bank had changed its service offerings.
  • There's system maintenance.
  • Data issue.

 

Let's perform a few troubleshooting steps so you can get back to business and work with QuickBooks accordingly. This way, we can determine why you're unable to download your transactions with online banking in QuickBooks Desktop for Mac.

 

To start with, let's download and make sure to install the latest released version of QuickBooks for Mac. Let me show you how.

  1. Go to QuickBooks.
  2. Select Check for Updates.
  3. On the pop-up window, select Install Update.
  4. Click Install and Relaunch.

 

Once done, you can follow the steps in this article to resolve the banking error: Fix Online Banking.

 

Then, when it's fixed, you can add and match downloaded transactions in QuickBooks Desktop for Mac.

 

Just in case you'll want to manually import your bank transactions in QBDT for Mac, here's the link that you can follow: Download bank transactions in QuickBooks Desktop for Mac.

 

Let me know if you have more questions. Have a pleasant day ahead!