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T
Terri8819
December 13, 2023
Question

Quickbooks desktop 2024

  • December 13, 2023
  • 3 replies
  • 16 views

I upgraded to QuickBooks desktop 2024. Now when I try to do an online backup, nothing happens. I click the create online backup button and no windows pop up. The icon spins for a second and then nothing else happens. Anyone? 

3 replies

4
4Gal
Level 5
December 13, 2023

Can you backup your file locally?

 

S
SheandLQuickBooks Team
QuickBooks Team
December 13, 2023

A warm welcome to you, @Terri8819.

 

I understand the importance of backing up your QuickBooks Desktop company seamlessly. To help you achieve this, here are some solutions you can do that will help you solve this issue.

 

  • Make sure the Windows firewall isn't blocking Intuit Data Protect.
  • Make sure IBuEngHost.exe isn't running as a Windows user.
  • Make sure QuickBooks Desktop and Intuit Data Protect are updated.
  • Use the Intuit Data Protect Diagnostic Tool.
  • Free up storage in Intuit Data Protect. 

 

For more detailed steps about the solution mentioned, I recommend visiting this article: Unable to back up with Intuit Data Protect.

 

If you're looking for more information about QBDT, I have some helpful articles you can check out:

 

 

I'm here if you need further help to fix your online backup issue. The Community space is always here to assist you.

C
Clintsrefsvc
July 6, 2026

Getting Message.  A payment I ‘m trying to download can’t be matched it does match the amount customer owes??  How do I handle this??

R
Raldwin_DQuickBooks Team
QuickBooks Team
July 6, 2026

Although the downloaded transaction matches the amount the customer owes, QuickBooks Desktop (QBDT) may not match it if the transaction number, date, or name differs.


To fix this, ensure that all details in your QBDT records align with your downloaded transaction. Find the transaction in the software and edit it to match your bank records. Only proceed when you are certain that you have identified the exact matching transaction in QuickBooks.

 

Furthermore, if a downloaded transaction matches an already reconciled transaction, QBDT won't match them. Reconciled transactions are indicated by a checkmark in the CLR column. For more information about matching transactions in QBDT, refer to this article: Add and match Bank Feed transactions in QuickBooks Desktop.

 

Let us know if you have any other concerns by updating this thread.

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