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New Member
September 23, 2026
Question

Quickbooks desktop crashes bank feed advanced mode when using add button action rules link

I have had 4 online support meetings with QB and nothing is fixed.  While in bank feed advanced mode trying to use the add button for action/rules link it crashes to my desktop.  Nothing suggested has fixed the issue.  I have tried the random Webview fixes, Registry edits etc.and nothing has solved the ussue.  Used the QB tool hub still nothing fixed.  Unsure who to contact to fix it at this point.

7 replies

RazzieE
QuickBooks Team
September 23, 2026

If the issue happens to one regular user, you can delete and then recreate the user, as this might be a damaged user causing the issue.

 

Here’s how:

 

  1. Navigate to Company, then click Set Up Users and Passwords.
  2. Select Intuit User Account Management.
  3. Choose the user, click the dropdown, and choose option to remove the user.
  4. After removing the user, click Add User and recreate that user.

 

However, if this crash only happens to the Admin user, use the Verify and Rebuild tool, as Verify scans for structural corruption and Rebuild automatically repairs it. If that doesn't work, use File Doctor to diagnose and fix deep-seated file errors causing the crashes.

 

If you find that signing in on another computer works fine, that means the issue is isolated to QuickBooks on your current machine. In that case, your next steps will be to reinstall QuickBooks Desktop or run Windows updates.

 

If this happens across all users, you can hit the Reply button to narrow down the issue.

EricaRECAuthor
New Member
September 24, 2026

All of these remedies above have been tried and still crashes to desktop

SIAB
Level 2
September 24, 2026

​@EricaREC Bank of America or else?

Have you run the Verify/Rebuild Data utility? Any error messages?

EricaRECAuthor
New Member
September 24, 2026

Not Bank of America

Yes I ran Verify and rebuild Data but received no error messages

SIAB
Level 2
September 25, 2026

Next step, run the Condense Data utility with any scenario to isolate the problem. If you can complete it without any errors, it means your file status is perfect.