Customer support required issue not fixed

Welcome to the Community space, emma51.

I'll give steps on how you can reach out to our Customer Care Team. 

Please take note that our support hours for QuickBooks Online Plus, Essentials, and Simple Start is from M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT. While QuickBooks Online Advanced is available any time, any day.

Here's how:

1. Click the Help icon located in the upper right-hand corner.
2. In the Help window, click the Contact Us button located at the bottom.
3. Enter your question and click Let's talk.
4. Choose either Start a chat or Call us.

If you have the new QuickBooks Assistant help update, you can follow these steps:

1. In your QuickBooks Online account, go to the Help > Assistant.
2. Type Talk to a human and click the Contact a human button.
3. Select Live Chat / Call me back.

To get our direct phone number, please check out this article: QuickBooks Online Support.

You can also visit our general help topics page. Just type your concern in the search field and this page will route you to the related help articles, Community discussions, video tutorials, and more.

You're welcome to share more details about your concerns here. We may be able to provide the solution without calling our support agent. Just click on the Reply button below and I'll get back to you as soon as I can. Take care and stay safe.