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lynda24
Jul 21, 2023 10:54 AM UTC
Question

Search box disappeared on the main customer page. Anyone else?

Quickbooks are driving me crazy with stupid changes that I did't agree to, ask for, or give permission for.

7 replies

Ashleigh1
Level 14
Jul 21, 2023 2:09 PM UTC

Hello Lynda24, thanks for posting on the Community page,  Are you using a Safari browser? If so can you try on google chrome browser and the search bar should be showing in there for you.

lynda24Author
Jul 21, 2023 2:17 PM UTC

Why should that make a difference? It was working two days ago. Stop changing things unless you've asked us- it's hugely inconvenient and annoying. 

    Ashleigh1
    Level 14
    Jul 21, 2023 4:29 PM UTC

    Hi Lynda24, im not sure why it was changed, we will pass this feedback onto the team.  You could try a hard refresh and see if it brings the search bar back for you otherwise it is a case of having to use chrome. 

    Mark Armistead
    New Member
    Jul 21, 2023 7:50 PM UTC

    @lynda24I use Safari and the search box is visible. Have you tried another OS/MacOS device? Safaris is common betwen them both.

    Derek Scott
    Aug 11, 2023 4:33 PM UTC

    This is also happening for me in the QBO Desktop App directly from Intuit. Version 1.14.0

    JenoP
    JenoPQuickBooks Team
    QuickBooks Team
    Aug 11, 2023 6:35 PM UTC

    Stepping into the discussion to extend my assistance regarding customer searches, Derek.

     

    I logged into my account and I can still see the main search box in both the web and desktop app versions. Let's rest your app to check if that would restore the feature.

     

    Simply navigate to the Help menu and select the Reset App Data option. This action will refresh the system and eliminate any data that could potentially be responsible for the absence of the Search box.

     

    After that, go back to the main customer page and check if you can already see it. 

     

    To gain further insights on utilizing the app and working in your customer list, I'll also provide you with these articles:

     

     

    Don't hesitate to return here if you have any further inquiries while using the Desktop app. You're always welcome to reach out whenever you require assistance with QuickBooks.

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