Please try clearing the cache on the browser for all time following our guide linked here, after this fully close and re-open the browser before signing into QuickBooks.

Get back to us below if this does not fix the issue.

Thanks

Ashleigh1

Level 14

Hello Amanda50,

Welcome to the Community page,

what web browser are you using?

What happens when you try to select the vat drop-down section on the bill?

amanda50Author

I'm using firefox

When I go to the VAT box there is no dropdown and anything I try to write in (20%, the VAT amount) just goes to red and I can't include it

GeorgiaCAnswer

Level 13

Hi amanda50,

Please try clearing the cache on the browser for all time following our guide linked here, after this fully close and re-open the browser before signing into QuickBooks.

Get back to us below if this does not fix the issue.

Thanks

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