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intuit_7bcdd883cef3
New Member
September 19, 2026
Question

Upgrade

  • September 19, 2026
  • 1 reply
  • 7 views

Hi, I need some help with my QuickBooks subscription.
My subscription was originally purchased through Google Play. I have now cancelled it through Google Play because I want to upgrade my QuickBooks plan directly through QuickBooks so that I can add another user.
However, even though I have cancelled the Google Play subscription, it remains active until October. When I try to upgrade through QuickBooks, I get a message saying that I can't make changes because my subscription is still managed through Google Play.
I don't want to wait until October to upgrade. Is it possible to transfer the billing from Google Play to QuickBooks/Intuit now, or otherwise remove the Google Play billing restriction so that I can upgrade my plan immediately?

1 reply

ElykaJen_AQuickBooks Team
QuickBooks Team
September 19, 2026

Yes. You can bypass the waiting period and upgrade immediately by contacting our QuickBooks Customer Care team to manually release the Google Play billing restriction on your account.

 

Because subscriptions purchased through Google Play remain locked for the duration of the prepaid period, our support team need to make a backend adjustment to transition your account to direct billing and upgrade your plan right away.

 

Feel free to leave a reply if you have follow-up questions.

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