I need active payroll

To provide the most accurate assistance, we’d like to learn more about your situation. Are you trying to reactivate an inactive QuickBooks Online Payroll subscription, or have you already attempted to reactivate it but encountered an error during the resubscription process?

If you need to reactivate an inactive subscription, you'll want to access your account and click the Gear icon. Proceed to select Subscription and billing, click Resubscribe next to Payroll, and then review your Subscription summary, enter your payment information, and select Resubscribe.

For further details, please refer to this guide: Reactivate your payroll subscription.

If you encounter an error during this process, I recommend performing the steps in an incognito or private browser window. This bypasses cached data that often prevents subscription updates from processing correctly. If the error persists, please provide the specific error code or message you are seeing.

Feel free to click the Reply button if you have any other questions about the program.