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E
Epejj05
April 22, 2022
Question

I need help with payroll

  • April 22, 2022
  • 3 replies
  • 29 views
My payroll isn't showing up

3 replies

Rose-A
Rose-A
Level 10
April 22, 2022

Good day, Epejj05. I'm here to help and ensure that your questions are addressed accordingly.

 

For me to be able to provide you with the right issue resolution, could you please tell me what specific help you need with QuickBooks Payroll?

 

It would be best if you can send me a screenshot as well. Any additional information would be highly appreciated.

 

You'll want to consider visiting our Help articles for QuickBooks Online Payroll in case you need tips and payroll-related articles in the future.

 

I hope you can respond to me on this thread so we can work on your concern together. Please know I'm ready to assist further. Have a good one.

P
paulsonproperties
September 5, 2022

I got an error code of 80004 - I need to process my payroll today

R
ReymondOModerator
Moderator
September 5, 2022

Hi there, @paulsonproperties.

 

Can you share with the product you're using when getting this error message? Are you using QuickBooks Online Payroll or QuickBooks Desktop Payroll? 

Also, can you help me identify which part of the payroll process did you encounter this error? That way, I can check it on my end and see if we're getting similar results. This will also help us identify its and provide you with the steps to address the concern. 

 

Please add your details to this thread and I'll get back to you. Any further info would be much appreciated. Take care and stay safe. 

W
what do you mean by user id
June 9, 2022

somehow my payroll didn't come right how do I delete and start over

C
Carneil_C
Level 6
June 9, 2022

Thanks for your reply. I’m here to assist you in deleting your payroll so you can set it up from scratch in QuickBooks Online.

 

We can cancel the payroll that you already run. However, it depends on the processing state that you use. 

 

If you use a manual paycheck, we can Delete or Void this. QuickBooks may allow you to delete the transaction depending on the processing time, and payroll service. 

 

But if you’re using a direct deposit, we can proceed to the paycheck list and void it. Ensure to do this before 5:00 PM PST. Beyond that time, your payroll will process, and the option to cancel is no longer available. To do this, here’s how:

 

  1. Go to the Payroll menu.
  2. Choose the Employees tab.
  3. Go to the Paycheck list and set the date range.
  4. Select the paycheck(s) you'd like to delete or void, then select Delete or Void.
  5. Click Yes to confirm.

 

These steps are for QBO Payroll Core, Premium, and Elite versions. If you’re using other payroll services, feel free to visit this guide: Delete or void employee paychecks.

 

Also, we won't be able to stop the process if the direct deposit has already been offloaded for ACH. Furthermore, the processing time is determined by the funding time that has been specified for your account. 

 

You can wait for the funds to arrive in your employee's bank account. Then, perform an internal agreement to return the amount or request for a reversal. Check out this article for more information: Reverse a direct deposit.

 

Once you’re all set and to run your payroll again, check out this handy resource: Create and run your payroll.

 

Please let me know if you need clarification on managing your payroll. I'll be standing by for your response. Have a great day and stay safe!

L
lin_jcaj
Level 9
January 10, 2024
This post has been deleted.

Thanks for joining this thread, John.

 

I understand that getting an error code may have been disruptive, and I want to ensure that you are directed to our Payroll Team to handle this issue.

 

Before proceeding, you'll want to check if your payroll subscription is still active. If it is, I suggest contacting our Payroll support team. They have the tools to access your account, can guide you with the steps, and provide details on resolving the error.

 

Here's how:

 

  1. Go to Help, then select QuickBooks Desktop Help/Contact Us.
  2. Select Contact Us.
  3. Give a brief description of your issue, then choose Continue.
  4. Choose to chat with us or Have us call you.

 

In addition, I'm sharing an article that offers businesses the benefits of accuracy, compliance, financial analysis, and record-keeping about your business and employees: Run payroll reports.

 

You can count on me whenever you need assistance keeping track of your payroll and other concerns you may have.

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