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Sjones94
February 12, 2026
Question

Payroll error - current known problem

  • February 12, 2026
  • 1 reply
  • 2 views

Hoping someone has some ideas. I tried processing payroll two days ago and kept receiving an error when trying to preview - the error stated the employee's deductions were more than their net check (untrue). The only new thing was adding the new pay type for qualified overtime tracking. After chatting with QB they found this to be a known issue and we are at the top of the list to get it fixed. No word yesterday. I checked in today because I need to submit for direct deposit tomorrow. I was advised to cut checks - but I can't even do that because it won't even let me process the payroll. I stated this was unacceptable and that I can't NOT pay my employees - and literally got the response of "that's all I can tell you" So am I

1 reply

Z
ZuzieGQuickBooks Team
QuickBooks Team
February 12, 2026

Hi Sjones94,

 

I completely understand how frustrating and stressful this situation must be for you, especially when it's affecting your ability to pay your employees on time. As the Community is a public forum, you'll need to contact our live support team again for assistance. I know you've already reached out to them, but they have the tools and resources to check this issue thoroughly.

 

Here's how:

 

  1. Log in to your QuickBooks Online account.
  2. Click the Help icon in the upper right-hand corner.
  3. Select the Search tab, then type "Contact Us" in the search field.
  4. Hit Contact Us and choose either the Chat or Callback option for further assistance.

 

For complete details regarding our support hours, please refer to this article: Get help with QuickBooks products and services.

 

Please use the Reply button below if you have additional questions or clarification. The Community team is looking forward to hearing from you! We want to ensure you get the most out of our service. Have a great day!

S
Sjones94Author
February 12, 2026

I've already chatted for hours on Tuesday and this morning to no avail. Was told again today, all we can do is wait for them to fix the problem. It's not just our company. It is astonishing that a resolution has not been found - people simply cannot go without being paid.

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