Employees & Payroll

Hello,I am an employee and every time I get an email from workforce telling me to check my paystub I cannot see it and instead just get a white screen saying "were unable to show your payroll info refreshing the page often fixed the problem" and I have been getting this for several weeks and do not know how to proceed. Refreshing the page does not fix the problem. 

current rate of cpp?

Hello, I received a PIER notice and had to pay $398 because EI was not deducted from 1 of our Employees. I have made the payment and the transaction has been uploaded to QBO, but I am not sure what to do next. Could anyone provide the next steps? Any help would be appreciated. Thank you!

And when setting up it asked for Vacation balance but then posted on the date I entered it. I want it to be a carry forward from Dec 31

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I know i had to delete 2 payments that were withdrawn from the savings and not the chequing account to post them correctly, but now the federal taxes are stating overpaid. how in the heck do i correct this?

dashboard boxes show up blank

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Some employees only have 6% income tax deducted and some have up to 24%? Have I missed something when setting them up?

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We no longer have health benefits for our staff and I would like to be able to remove the deductions from the payroll module.  Is there a more efficient way to do this instead of having to go through every staff member?  Are there any repercussions to deleting a deduction that has been used in the past?

Will the payroll tax overpayment be reflected in March's PD7A?

Processing the final pay cheque for an employee who has to make a payback to the company for product purchased on their behalf.  How can I enter so the monies are deducted from their final cheque?  And so it does not affect anything down the path such as T4s, ROE, GST, etc.  Thank you

We have a 3rd party payroll company. I enter the hours and they tell me how much money to send to them and they distribute the money where it needs to go (CPP, EI, federal taxes, etc).My question is: do I need to enter the information separately into QuickBooks, and if yes, how should I be entering it? I've been entering the lumpsum but as we're using QuickBooks for tax purposes, shouldn't I be keeping track of payroll liabilities and such?Thank you!

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Hello,I generated a report from Quickbooks Desktop for my PD7A summary. I paid the remittance amount through the company chequing account. But I am confused on how to record it without having to "print" a cheque, through the "pay liabilities" screen.  Any help would be fantastic!

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Twice I get an email back stating that 'the account in unknown'. I did find an error in her email address on her employee file, but other than that, all info has been verified (bank account, tranit etc).

The option to check the box to send and invite to employees is simply not there, I have never seen this before.

Hi there, I'm trying to issue T4As to our vendors but Quickbooks won't allow me to edit the SIN number for each vendor. I just get an error message saying "You have entered an invalid SIN number". I've tried editing it on the vendor center but no luck - when I go back to reviewing the T4A I still have the 9-digit "[removed]". Is anybody having the same issues with Quickbooks desktop? 

Note that we are using direct deposit.

I have been trying to add QBO payroll to a wholesale client for the last five days, I receive a vague error message that "Sorry, we have encountered a problem!  Something went wrong, please try again". I called support and we went through all the basics, clearing cache, incognito window and I was told that it was a known issue, the development team was working on it and I was on a list to be emailed when it was resolved.  Two days later I'm still waiting, my client, that I sold the program on is waiting and I have no information to give them. Is anyone else having this issue or have any information on it?  I now have a call into my account manager but its awkward telling my client I have no idea when this will be fixed.

I have a biweekly hourly payroll. Each pay week runs from Saturday to Friday. I would like to change this to run from Sunday to Monday instead. I would also like to change the pay date.