Employees & Payroll

Why did this happen and how do I contact them

The 2021 T4's are not automatically calculating boxes 58-60, they are showing zero. I am getting a pop up that says 'We've updated QB calculated amounts for Box 57-60 in T4 forms' when I go in to review the T4's.I know last year there was an update for this in Feb2021. Do we need to wait for a fix again this year? I am running Premier Accountant 2022 desktopThanks for any help! 

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I have a problem where CPP is calculating incorrectly for Part-Time Employees. They are not at times making enough to trigger cpp so at the end of the year their CPP Hours are wrong and so is the amount taken off. It is under funded. Is there a way to trigger an hourly rate CPP calculation? 

When entering a new timesheet entry, our default activity was always hours. All of a sudden it is defaulting to sales. How to I change the default back to hours? 

Right now we are using a separate program to track how much time we spend on a certain task for each client such as year end preparation, bookkeeping, phone calls/emails, amongst others.  We use a number code system (of about 25 different codes) so if you spent 6 hours on year end preparation and 2 hours on correspondence you would use code 1 as 6 hours and code 11 for 2 hours. This is strictly for internal purposes so we can see how much time each task takes and there is no change on how much we will ultimately bill the client as we determine that based on how much total time was spent on the client at the time the invoice is prepared.  We do not bill a set amount per task.We would really like to integrate our payroll into QBO but if we need to be able to track the time easily and have our employees be able to enter this on their own.  Is there a way to do this? 

RRSP and Employer-paid health benefits are paid out of the bank as a lump sum from the bank reconciliation and already recorded. But not assigned to individuals when paid out of the bank account.

Good morning,- I work for small start-up company as a junior book keeper, and I don't have any accounting experience- I'm facing some problem with recording the payroll into the company's book- I have all the number and the account, but I'm confused and don't know what account to record which numberIf anyone know how please give me an advice. My company is from Quebec, Canada.. The picture is attached below.Thank you so much for your time and your helpHieu NguyenBest Regards 

Client has a fiscal year end set as the 18 of November with the CRA and can not be changed, is there away to Set fiscal year in QBO to match?

There's 7 employees in this company. I know how to send paystubs out individually by email through Quickbooks Desktop. I'm having trouble figuring out how to send out how to combine all the 7 paystubs into 1 PDF form and send it out to the manager.

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I can generate T4 but not T5 slips.

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How can I add older pay periods to the drop down menu when issuing a paycheque?

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I updated the company address in the "Account and settings" area. I updated the Company address

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I'm trying to print T4 slips for 2021.  They are printing a full page of black.  I've tried updating Quickbooks, I've tried printing to a different printer, I've tried rebooting my computer.  Is anyone else having this issue?

i need to insert the new rates on a direct deposit.

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