Employees & Payroll

I need help with selecting a longer pay period option from the drop down bar. I need to enter paycheques for May and June 2021, but the only pay period dates start in August 2021. How do I extend back the pay period to cover these dates?

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T4's have been filed with CRA and employees should be able to view their T4's in Workforce. How do I complete that process?

I've been reading many articles about setting up employee advances and loans.  Most of them say something different about how to go about it but none of them I find are that clear about how to start the transactions in the account.  From what I have read it sounds like I need to create an Other Current Asset account.  So I created an Other Current Asset account labelled Loans & Employee Advances.  And then created Sub Accounts labelled Loan - Staff name or Loan - Person's Name.  I know how to create the payroll deduction so it takes it from the staff's pay and puts it in that Loan acct, but what I'm not clear on is how to start the transactions in the Loan account to show the Loan to the Staff or Person.  Some of the things I've read say when you create the Other Current Asset account that you put a starting balance, but other article say you don't.  One article said to create a journal entry to establish the opening balance for the loan

I need to resend the test transaction to set up the direct deposit, how can this be triggered?

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We deduct a set amount from each employee, on each payroll, to cover their LTD costs for their extended health benefits. Right now, QBO is mapping the deductions to a payroll liability account, but it should be crediting the Benefits Expense account. When I go to the Payroll Preferences Accounting section, it only gives me the option to map to liability accounts, none of our expense accounts.

I need to set up a payroll in QBO using the previous data that has already been recorded in a different system lets say excel. this is possible?

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how to make employee a inactive

I'd like to be able to identify employees as owners vs staff and have their related wage and tax expenses auto post to separate GL accounts.

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We are interested to set up an AP bill approval workflow and also a custom workflow for our non-profit organization. I do not see the Workflow on the left vertical panel menu of QBO

Accidentally merge the direct deposit payable account to a bank account. I think you can't undo the merge so how to recreate a deleted direct deposit payroll liability account and put back the payroll in that account- it is done automatically by QBO.

Subscription lapsed due to credit card expiration. I've entered the credit card and have been billed. Yet Quickbooks is still inactive. I reached out to quickbooks and they told me to ask Apple AppStore to change my billing method to intuit. They said they can't. I believe them. I am so close to giving up and cancelling quickbooks forever. It should not be this much work to activate and subscribe to quickbooks.

HiI have to enter 2 WCB account  in payroll items for 2 different provinces .when I create new payroll items under other tax at very end system does not allow me to deselect different tax items .please let me know for any suggestions  

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The bookkeeper did JE for each pay period so the GL looks correct, but the YTD info in the Payroll module is incorrect for the year-end T4s and for the after-tax deductions for charitable donations.

There are two withdrawals for one employee. They add up correctly but I can't figure out how to match the two entries to one payroll transaction.

I migrated from QBDT 2022 to QBO in mid November, and have never been able to complete the payroll setup. In employees page, there is a green setup button at the top right. When i click that, i get a spinning wheel for a bit, then an error that says- Sorry, we have encountered a problem!Something went wrong. Please try again. I have spent hours and hours with support, tried multiple browsers, multiple computers, incognito/ inprivate, etc. etc. Even a couple screenshares with no solutions.On December 8 I got this email- Dear Douglas Penner, Good news, the investigation QBOP: Setup Error "Sorry, we have encountered a problem! Something went wrong. Please Try Again." Payroll is Active and Paid. has been resolved for QuickBooks Online Payroll. If you are still experiencing this unexpected behavior, we would ask you to reach out to your online support team for further assistance.Thank you for being patient with us while we worked to resolve this issue for you!This i

I was about to start issuing our employees T4's for last year (2021) and am wondering what is going on the boxes 57 through 60 this year. Are the T4's working properly? When I click on Process T4's a message from QuickBooks pops up saying "We've updated QuickBooks calculated amount for boxes 57 through 60 in T4 forms". Is this an old message for last years T4's (2020)? The dates on the boxes don't seem to be correct as they are the same periods as 2020. I am really hoping to avoid the frustration of last years QB's T4 issues.

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I just did payroll and the next payroll date is showing the one I just did it for?