Payroll

Hi KnuckleDown,

It's nice to see you in Community.  Welcome!  Providing your employees with the option to use the self set up feature for workforce is a great time saver.  QuickBooks Online provides the option to turn the option off, as you feel necessary.  I'd be happy to help you turn it back on, so your employee can get started without further delay!

To ensure you're able to turn on the self-setup, I recommend clearing cache on your browser.  This will improve system performance and loading times.  You can turn the option back on directly from the employee profile.  Here's how;

1. Open Payroll from the left menu and then Employees

2. Select the Employee

3. Set the toggle to on, beside Employee self-setup

If you don't see the option, follow these steps;

1. From the employee profile page click Edit in the Personal info section

2. Enter the required fields, including their email address

3. Turn on Employee self-setup

4. Hit Save

You can re-invite the employee to Workforce from their profile page.

That should do it!

If you continue to experience the same outcome, please don't hesitate to contact us outside of Community.  We'd enjoy the opportunity to work with you in real-time and ensure you're able to accomplish your QuickBooks goals as soon as possible!

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Feel free to reach out again, if you have other questions.  We'd be glad to assist!