Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
S
SONJAAUGUSTINE
December 9, 2021
Question

PAYROLL SETTINGS

  • December 9, 2021
  • 1 reply
  • 0 views

Is anyone else having problems with accessing their employee setup in Payroll Settings?  I get an error message each time I try to access that part of Quickbooks.  I've contacted them 6 TIMES over the past 3 weeks with no avail.  I was suppose to receive a call back from a supervisor and have heard nothing.  I'm currently doing some of my payroll manually, and they can't tell me when this will get fixed......

1 reply

J
JamesM4
Level 6
December 9, 2021

Hi SONJAAUGUSTINE,

 

It's essential you're able to access your employee setup in your Payroll Settings. QuickBooks is designed to help you save time and I'll be glad to point you in the right direction so you can achieve your QuickBooks goals.

 

Based on the details you've shared, I see you benefiting more by contacting our support team outside of the Community. The benefit of this is that a specialist will be able to open your account details in a private/secure environment. You can get in touch again with a specialist by using any one of the contact details below: 

  • Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET. 

Feel free to keep me posted on how you make out. I'll be on standby in case you need anything else. 

S
SONJAAUGUSTINEAuthor
December 9, 2021

Thanks for your reply. I’ve contacted those ‘specialists’ 6 times.  All of them have said they can’t do anything, and basically blow me off.  They said the engineers are working on it, but then also in the same sentence said my case was closed even though it wasn’t fixed.  Last time I literally said ‘what’s the plan’ and they said I could cancel my payroll. I asked for a supervisor and they said I would get a call back, and I didn’t. 

I found how to add an employee through a different route now (not from the support team but from a friend) however the link is still booked.  So when I hit the wheel symbol, then payroll settings, then employees, it just goes blank or an error message. 

J
JamesM4
Level 6
December 10, 2021

I see what you're saying. Were you given any news on whether there's an investigation for the issue you're having? The reason I ask is that when our engineers are working on an issue, there's usually an investigation that goes with it as well. Our specialists are able to put your account on the investigation so you can stay updated about the resolution. 

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.
Terms & ConditionsAccessibility statement