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February 23, 2024
Question

Why are Wagepoint payroll entries not posting anymore?

Wagepoint payroll journal entries used to post automatically (imported from Wagepoint). They aren't any longer, requiring me to manually create a journal entry.

1 reply

QuickBooks Team
February 23, 2024

Hi danton-southcity, 

 

Welcome to the Community. It's essential that your payroll journal entries are recorded correctly to keep track of your books. QuickBooks Online is a flexible program that simplifies the way you manage your books. I'd be glad to help.

Based on what you've described, I encourage you to reach out to our customer support team. They'll be able to take a closer look at your account regarding this. Here are the options available to reach out to our team. 

 

  • Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
  • Schedule a Callback: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start.

 

Let me know if you have questions, I'll be happy to help.