Ref doc in bill payments do not match physical cheque numbers

Hi there Alexandria,

Welcome to the Community! Ensuring that things line up and that your transactions are entered correctly is an important part of the bookkeeping process. It sounds like you're checking on the attachments that you've included with your bill payment transactions to ensure that they match the cheque numbers on your bank statement during the reconciliation process. Let me point you in the right direction to get to the bottom of this.

When you enter Bills and Bill Payment transactions into QuickBooks Online, it's important to include relevant details such as Cheque number or Attachments so that you know your records are accurate. Since your QuickBooks transactions aren't matching up to what's in your bank statement, you'll want to use the search function or navigate to the Expenses menu to locate the transactions, open them up, and make the corrections necessary. 

If you think there's a bigger issue here that you'd like to have looked into, you might find that reaching out to our team of support experts outside of the Community is the best approach. The Community is a great place to reach out for support and guidance but when it comes to specific issues that require additional details or the exchange of sensitive account details, our phone, chat, or social media support are better options. Here's how you can connect with us:

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If you'd like to expand on the issue a little more here, I'd be happy to continue working with you here. I may have missed the mark on my understanding of your post since you haven't specificed what the "ref docs" are or where you see them. Other details like whether you entered your transactions from the bank feeds or directly into QBO using the + New button would be helpful as well. Let me know if I can support you further. Have a great week!