installing QuickBooks - Merging an external company -

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We acquired a business that uses QuickBooks. I installed QuickBooks on a Citrix server. I used their license and product id. When I try to run QuickBooks, it loads, you can see it in task manager, but it does not open. Could this be a licensing issue?

QuickBooks Enterprise Suite

RheaMaeH

QuickBooks Team

Hello there, pduffy64. This actually doesn't appear to be a licensing issue. The problem you're experiencing is likely due to the application being stuck in a background loop.

To resolve this, start by opening the Task Manager, right-click, and select End Task. Once you have cleared those, try right-clicking the QuickBooks icon and selecting Run as Administrator to check if that allows the window to open.

If it still won't open, I recommend using the repair tool in this article to reset the display settings: QuickBooks Desktop won't open.

If it still refuses to load on Citrix, consider installing it on a standard local machine. This will help us determine if there’s a specific compatibility issue with the Citrix environment.

You can revisit this thread if you have follow-up questions.