Return products adjustment

Hello there, @rayuenterprise.

Let me share information with you about recording return products in QuickBooks Online (QBO).

You can either create a credit memo or refund receipt. By doing so, the item will be returned to stock. When you use a credit memo, you can apply it to the next invoice, and if the customer asks for a refund, use a refund receipt. 

To create a credit memo:

1. Click the + New button.
2. Select the Credit memo.
3. Fill in the necessary details.
4. Click Save and close. 

To create a refund receipt:

1. Click the + New button.
2. Select Refund receipt.
3. Fill in the necessary details.
4. Click Save and close. 

I'm adding these articles to learn more about credit memos and refund receipts:

• Record a customer refund in QuickBooks Online
• Create and apply credit notes or delayed credits in QuickBooks Online

Feel free to click the Reply button below if you need further assistance recording your transactions in QuickBooks Online. I'll be around in the Community to help you.