how do i process a supplier refund?

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I paid a supplier in full and now they have made a partial refund. How do I match the bank receipt to a transaction? I created a supplier credit but can't match it to anything

QuickBooks Online - International

Clark_B

QuickBooks Team

Thank you for reaching out, Neil. Let me share some information about why some transactions are unable to find their match in QuickBooks Online (QBO).

Typically, the system identifies matches using the transaction's Date, Description, and Amount. However, matches may not be found due to the following reasons:

The amounts or dates don’t match.
The transaction is older than 6 months.
The bank account associated with the payment isn't the same as the bank where the match is located.
The payment has been reconciled.
The record is already matched to another transaction.
There are multiple currencies involved, and the exchange rate has shifted significantly, making the amounts very different.

If QuickBooks doesn't automatically identify the correct match, you can manually search for it by choosing the Find Match section. Here's the process to follow:

In the left navigation panel, select Transactions and proceed to Bank Transactions.
Select a transaction and click the Match option. You'll be directed to the Find Other Matches section.
Adjust the date range and transaction type filters, or perform a search using the reference number, payee, or amount.
Identify the transaction you want to match and check the box to select it.
Once done, click the Match button.

For comprehensive details, refer to this article to ensure your transaction matches: Match online bank transactions.

After matching the bank receipt to a transaction, you can refer to this article to learn how to reconcile your accounts, ensuring they align with your bank and credit card statements: Reconcile an account.

If you have any further questions about matching the bank receipt to a transaction or anything else related to QuickBooks, don't hesitate to let me know. I'm here to assist you, Neil.

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