SUMMER SAVINGS 90% OFF QuickBooks for 3 months* Ends 8/27

Buy now

Switch to QuickBooks and 70% off for 3 Months

Sign In
How It Works
Explore Products
Support
- Get Started
- Topics
- Training
  - How-to videos
  - Webinars
- Community
- Resources
For Sales: 1-844-841-4279

Sign In
How It Works
Explore Products
Support
- Get Started
- Topics
- Training
  - Tutorials (Videos)
  - QuickBooks Courses
- Community
- Resources
For Sales: 1-844-841-4279

Sign In
How It Works
Explore Products
Community
For Sales: 1-844-841-4279

Sign In
How It Works
Explore Products
Support
- Get Started
- Topics
- Training
- Community
- Resources
For Sales: 1-844-841-4279

Sign In
How It Works
Explore Products
Community
For Sales: 1-844-841-4279

Sign In
How It Works
Explore Products
Support
- Get Started
- Topics
- Training
  - Video tutorials
  - Certification and training
- Community
- Resources
For Sales: 1-844-841-4279

Sign In
How It Works
Explore Products
Support
- Get Started
- Topics
- Training
  - Video tutorials
  - Certification and training
- Community
- Resources
For Sales: 1-844-841-4279

Sign In
How It Works
Explore Products
Support
- Get Started
- Topics
- Training
- Community
- Resources
For Sales: 1-844-841-4279

Sign In
How It Works
Explore Products
Community
For Sales: 1-844-841-4279

Sign In
- QuickBooks Community
Community

Plans & Pricing
How It Works
Explore Products

Talk to Sales: 877-683-3280

Hours

Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST

Product support & help

Need help signing in?

Get Started
Ideas
Product Updates
Events
QuickBooks Support
Resources

Ask the Community
Login

Home
QuickBooks Q&A (AU)
Manage your account

Manage your account

1,288 Topics
2,225 Replies

All Topics
Questions
Conversations
Ideas

1288 Topics

asked in Manage your account

The bank and quickbook balances do not agree on the Banking page. We have many years of entries that were never reconciled and they are causing problems for report.

No text available

5 years ago

ellen18

asked in Manage your account

Why are bank transfers showing up as uncleared or blank on reconciliation reports?

No text available

181

5 years ago

david-barnard

asked in Manage your account

Hello, I have been getting a (101) error message relating to updates from my bank account not working for 4 days. When will this issue be rectified? Thank you

This relates to Australian banks

5 years ago

kath-dutaillis

asked in Manage your account

HI, the following error was received when trying to post a payrun.. Error: , Status was not PayEventStatus.RequestAccepted. Not polling

No text available

5 years ago

kuyer-me-com

asked in Manage your account

When i look at the reports to check ive fill out my times correctly I noticed it doesn’t always save my job description, which is was inconvenient, please help.

No text available

5 years ago

roslyn1

asked in Manage your account

How are you all getting around the issue of the bankfeed not updating? My last update was 13 March.

No text available

127

5 years ago

userjimmy-donohue

asked in Manage your account

'An error occurred lodging pay event Error: 10, Pay Event has reached retry limit.' Our STP is now activated and working but it seems we tried too many times! Any ideas?

No text available

5 years ago

user09917

asked in Manage your account

How can I run a report showing YTD Employee earnings ie Gross PAYG Net etc

No text available

5 years ago

angelayu619

asked in Manage your account

I enabled STP for one company, but the company didn't use the subscription and no employee was paid. Can I change this subscription for another company?

No text available

5 years ago

danielpuglisi2-g

asked in Manage your account

Hi i am bookeeper new to quickbooks online accountant. Just wondering how to prepare BAS for my clients. It is very obvious how to do it for "my firm" but not clients?

No text available

5 years ago

katieellis175

asked in Manage your account

I cancelled my subscription at the end of February and now quickbooks is trying to take out $20 from my account, twice, which has now resulted in two $5 dishonour fees.

No text available

5 years ago

LindaJBNew Member

asked in Manage your account

Can a standard user of a file turn on Keypay and add employees and process pays without me knowing. It is under my billing as QBOA

I'm concerned I may get billed for each employee if a client takes it on themselves to initiate payroll.

5 years ago

hal6

asked in Manage your account

The last pay run had an exceeded retry error so I attempted a relodge and received a CMN.ATO.PAYEVNT.EM92172

No text available

523

5 years ago

moira2

asked in Manage your account

My bank accounts are not appearing today 18/3 is anyone else having this problem, not getting an error message just a blank page

No text available

5 years ago

garthurson-nurid

asked in Manage your account

Hi, newbie here - can I import petty cash report in excel to Quickbooks? TiA

No text available

5 years ago

colleena

asked in Manage your account

There is an error message in a previously lodged pay run but when I go into it is says it is lodged successfully - how do I find out where the error is?

No text available

5 years ago

bobtowsey

asked in Manage your account

Our main bank account not updating, seems it has been deleted by "system administrator" in log, who is this and why? how do we activate it?

No text available

5 years ago

info1217

asked in Manage your account

Can I pull up a report that will show BREAKDOWN of all expences per LOCATION in order to see how individual jobs are running?

No text available

5 years ago

sales236

asked in Manage your account

I am having trouble updating my bank feed. I keep receiving an error 102 code. I have been receiving the code since early last week.

No text available

5 years ago

narelleportelli

asked in Manage your account

Can't run pay run. says my subscription status is KEYPAY EXCEPTION. What is this?

No text available

5 years ago

anirban-mahanti

asked in Manage your account

Why do I get the error "Pay Run creation is currently disabled as the status of your subscription is KEYPAY_EXCEPTION."?

I am getting the above error when I try to process payroll. Have tried using different browsers, and the app. No luck. Have cleared cache as well. I do have the plan which includes payroll processing.

5 years ago

timothykevinhaye

asked in Manage your account

I am unable to create a Pay Run as the status of my subscription is Keypay Exception. How do I rectify this?

No text available

5 years ago

markfernandes

asked in Manage your account

I have QB Online subscription, but today cant run payroll as it comes up with a message subscription is keypay exception. Help

No text available

178

5 years ago