Manage your account

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Clicking and dragging the rule using the dot matrix is not working. Is there some process I am missing?

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I've checked my transactions they do exist and have reconciled between 01/07/2022 to 30/06/2023 but from 01/03/2023 to 30/06/2023 does not populate into my GST report despite me selecting the financial year date range.

Debited not deleted

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my employee has a working holiday visa, is visa country Japan or Australia?

I am a pro advisor using the accountant version of QBO.  I have the primary admin for a client's subscription.  I have tried to change the primary admin to the client using Manage Users, and select change primary admin.  I am led through to a verification screen - completed that and get a banner notice on the page saying - "The primary admin was changed".   For 4 days now, it hasn't actually changed and my client is most extremely upset.  I have clips of all these pages.  This happens in an incognito page as well.  Please help.

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Do I start under the category "accountant"?

Let's head over to American Express (Australia)• Something unexpected happened and we can't connect to American Express (Australia).Try again in a few hours. (591)

Hello. I would like to change my email but I’m encountering an error message ERROR Company Address incomplete

Quickbook online refuses to trust my browser. Every time I log in I need to put in my name and password, then put in an SMS and then put in a thing to check that I am a human. It does this every now and then it just decides I must do the five step login every single time even if I just log out two minutes ago. I don't know why Quickbooks is so buggy and frankly if you asked me to enter an SMS code then why do you want me to enter my password and vice versa? And if I have to do all this then why do I have to do a capture test because frankly they are all redundant tests for the same thing. The worst thing is it asks if you would rather put in your password or  get SMS code. No matter what you choose the next step is to do the opposite. It's a complete waste of time. I can only imagine someone who doesn't really understand security just decides if we throw lots of things together then it will be secure and we can say we did something even though it is irrelevant

3 years ago I started getting messages that my credit card was expiring at the end of the month and I should update it to ensure continued access to quickbooks online. Three years have now passed and I have paid the annual subscription with the credit card on file three times and of course I've also updated the credit card about 15 times and I still get this message pop up every couple of days. As a developer in my previous life I know that this would be an easy fix. All I would have to do is to search for the text message in the pop-up and then I would see what is triggering the pop-up. And then all I would have to do is to add a check at that point to see whether the credit card was actually expired. This would take probably five to ten minutes of work. However as you can surmise I talked to support three years ago and nothing has been done.

When I moved from Sole Trader to a Pty Lt company, as advised by QB team, I closed existing QB account and then bought a new subscription and opened a new QB account. The data that I exported in Excel/CSV files from my previous account before closing, the same Excel/CSV cannot be imported to my new QB account without formatting manually to match sample CSV files format. Simply not acceptable that files exported from QB cannot be imported to QB as it is. The other solution QB support provided of migrating with third-party partner which is SaasAntt is equally manual and a complete non sense, they are just collecting user data and everything else is manual. What a shame and pathetic experience with QB. I will have to do all data migration manually.

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Having trouble adding employee too subscription on my apple account iPhone

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How to print a report

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Hi, I wish to turn off the option to send the invoices send to clients to myself also.

I want to run a report for a single tag