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BEArCKC
Jan 25, 2022 7:23 PM UTC
Question

Hardware Refund issues

I returned My hardware December 17. It was received by Quickbooks on December 21. 

Why is it that for about a month now I’ve been promised a call back after checking with the “back end team” from 20+ agents? 

a month. 

The agents have clearly had enough as have I.

 

I’ve filed a complaint with the FTC and the next step is looking into legal action. 

2 replies

RenjolynC
RenjolynC
Level 9
Jan 25, 2022 8:47 PM UTC

Thank you for getting in touch about this, BEArCKC.

 

I do see where you're coming from. We've located your most recent case and can see that they are actively working on it. We are also invested in the outcome and want to make sure your concern is resolved.

 

If you don't hear back from us within 24-48 hours, please let us know so we can continue to investigate.

 

You're welcome to post a reply on this thread and we'll get back to you as soon as possible. Take care and stay safe.

BEArCKCAuthor
Jan 26, 2022 4:11 AM UTC

It’s already been 20+ days PAST the 10-11 days that was promised in your return policy. I’ve been more than patient. Again. My next step is legal action if this isn’t resolved by This Friday close of business. 

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