Primary Admin cannot manage users

Hello there, surfnturfmnl.

Based on your concern, I can see this is a duplicate post. My colleague already provided an answer to your concern. Let me share the link to that post: https://quickbooks.intuit.com/learn-support/global/manage-your-account/re-hello-i-have-added-new-user-but-when-klik-lets-go-showing/01/883249#M2846.

We also collated resources that will guide our customers on how to handle the following processes in QBO:

• Add and manage users
• User roles and access rights

Don't hesitate to post a comment below if you have any clarifications. I’ll be around to answer them for you. Have a good one.