Processing Square payments

The "hidden" label appears because QuickBooks Online handles payments split across multiple accounts. When you record a payment and route part of it to a cash account and part to a card account, QuickBooks Online creates multiple payment lines behind the scenes. The invoice view can display only one clean payment line at the surface level, so any additional split lines get tagged as hidden.

Your payments are safely recorded in your account, and your customer will not see the word "hidden" on their end. You can verify the final invoice display by following these steps:

1. Open the invoice that displays "hidden' status.
2. Select Print or Preview.
3. Review the PDF preview to confirm that the word "hidden" does not appear and that the invoice correctly shows as Paid with a zero balance.

If you have any other questions, feel free to let us know. We're here to help.