Bookkeeping Error

I understand that this situation may be stressful, but you're already taking proactive steps to address the missed payment to the Canada Revenue Agency (CRA), lovers.

As you've mentioned, you have applied for penalty relief with the CRA, which is an essential first step in addressing the missed payment. This demonstrates your willingness to correct the situation and seek understanding from the agency.

With this, I recommend following up directly with the CRA after a few weeks. This follow-up can be crucial in ensuring your application is being processed. During this call, you can inquire about the current status of your relief application and, if necessary, offer any additional documentation or details that might support your request. It’s also an opportunity to explain your circumstances more thoroughly, which may help clarify your case and strengthen your position. 

In regard to the payment error for November 2025, I recommend that you contact our QuickBooks Payroll Live support team. This will enable them to review your account and provide you with detailed guidance on how to address this matter effectively.

Here's how:

1. Go to Help, then select QuickBooks Desktop Help or press F1.
2. Select Relevant Topics or click Search.
3. Enter the keyword or topic of your concern.
4. If you don’t get the answers you need, select Contact Us to connect to an expert for help. You can choose to get a callback or chat with us.

For effective communication, please refer to our support hours: Get help with QuickBooks products and services.

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