Other Questions

We are using QB Pro 2022. I want to upgrade my computer to Windows 11, but unfortunately I need to do a clean install.I need to know how to back up QuickBooks, Pro 2022, and find where to download the program to reinstall it.Backing up my data is not the problem. I can back up all of my data.I just need to know how all the specific little parts of QB Pro 2022 (Company information, for example) get backed up. Are all of these things like company information etc. stored in my regular backups of data that I do? I also have not found a location where I can download the program again.I find this entire Intuit website to be a navigation horror.I thank you in advance for any assistance! 

We paid a bill for an employee and I am taking a certain amount off his pay cheque every month. As he is repaying it where do I account for the payment? It is not actually money going into the bank. Help would be appreciated.

Why doesn't Quickbooks allow the use of customer prepayments in QuickBooks Desktop Enterprise if you use multicurrency?? Will this be "fixed" in the future? I would settle just being available on Canadian currency accounts and not other currencies since that's the bulk of our customers, but to not have it at all is not acceptable!ThanksHeather

Hello,  We use quickbooks online with transactions automatically pulling from our bank. We are a small non- profit and receive funding. We have received funding in 2024 that is for 2025 and also received funding in 2025 that was for 2024. Since we need to ensure that our profits/losses/budgets are accurate, we know we need to create journal entries. However, we can't get it right.  An example would be one of the 2024 funds received in 2025. We tried creating a journal entry but it was showing up under 2024 and 2025. We have tried using deferred income and accrued ar.  Is there a simple way someone can explain to us how to handle these funds so that our books are reflecting everything accurately for each year?  Thank you!

I am trying to fix the xml file as it has no style information. I need to delete the archive files. How do I do this ?Thank you,Maureen

Hi my company is Caiden Media and we use QB Online. Some of our services have a set up fee and a monthly fee. I want to ask if there's an option to show both within 1 estimate in 2 different columns. Thank you.

Hi:I’m new at working with QBO and have issues with PayPal/bank account reconciliations. I enter sale as a Sales Receipt, and have it post to my PayPal account. A rule auto then transfers it over to the Bank account. My PayPal account is linked.  When reconciling, entries are duplicating. The sales receipt, the transfer to the bank account and then the PayPal account detail from the linking.  I can’t seem to figure out a way to fix this, other than unlinking PayPal account and working on this manually. But would much prefer that QBO do the work. 

I am incorporated and do my own books. How do I enter the carbon tax credit that I received into my bank account. It is not taxable so it does not go into "Other Income". If I do a Journal Entry, I put the amount into my bank my what is the other half? Please help.

I would like to add a current liability account (reimbursable expense to shareholder) as a new payment account within the expense screen.  However, the only allowable account types for new payment accounts are current assets, bank accounts, or credit cards. Why would current liability accounts not be an option? It doesn't make sense that my only options are to (1) categorize my current liability account as a current asset account just to get around this, (2) enter two lines on the expense screen debiting the expense and crediting the liability and ignoring the payment account altogether or (3) entering the expense as a journal entry Am I missing something? 

My bank is getting error 108 even if I have confirmed the security prompt. (this is a test)

Hello,When I create a Sales Receipt, it also generates an invoice number for it. So my Sales Receipt has an invoice number. How do I stop that?Thank you.Linda

Hi There, I'm trying to find out if I can create a line item that calculates 1.5% onto an amount. Our company has decided that all invoices that are overdue past 30 days will be charged 1.5% on that invoice. How do I set it up to calculate this??  Please Help!!

I'm trying to follow the guide written by Quickbooks here: https://quickbooks.intuit.com/learn-support/en-us/help-article/import-transactions/import-transactions-etsy-shop-quickbooks-online/L9G9ONJ5H_US_en_US My goal is to connect my Etsy account with my Quickbooks Online account so that all transactions in my Etsy Payment Account page appear in Quickbooks. I'm looking for all fees and transactions Etsy charges to appear. However, I cannot find the "Sync with Etsy" app in the Quickbooks app store. When I search for Etsy, all I find is the "Etsy Connector" app. Beyond this, when I click the "Sync with Etsy" link in the above help article, I get redirected to a page that says "Sorry We can't seem to find the page you are looking for. " Is the Sync with Etsy app no longer available for download? Is it region-locked to somewhere outside of Canada? The "Etsy Connector" app only seems to import sales-related transactions. While this is great, it does not import the other

Today, I noticed that my QB transactions were stopped on November 14 2024 and since then, nothing has been imported. A customer rep helped me manually input those transactions since then even though a few are missing since it's been almost 3 months but it seems very inconvenient that I can't do much about it. Even with us uploading the transaction manually, the banking balance is still showing the balance from November 14, 2024.  The customer rep said that there is an ongoing investigation regarding this issue and they are working on it but I couldn't find any news updates or notices from Quickbooks online regarding this issue. When I pressed about the ETA of this fix, they mentioned that 'unfortunately, they don't know the ETA'.  What is going on? 

My old computer crashed and I want to install my QB Pro 2012 software without updating to the newer version.How do I stop the automatic update. I have chosen No for auto update 

 I am wondering if it is possible to show the breakdown of taxes charged on an invoice as well as apply more than one tax on an item? I am trying to create an invoice for accommodation, here in BC that requires 3 taxes to be applied. It appears I can only add one tax , and if I use a combination of the 3 taxes that I create it doesn't separate them.  Any help appreciated.

Hello! We are using a new credit card software that enables us to export data into a CSV file, so that we can import it into Quickbooks. I know QBO allows you to upload a CSV file for transactions, but Quickbooks Desktop does not. Does anyone have any information on how best to do this, or any softwares to use to aid in the process? Thanks!

Will the travel button be coming back what do my guys click on when they are traveling from site to site? Thx

Here is the scenario, we had an event in the fall, for example in October, and we reserved rooms for the event at a hotel.  To secure the reservation, we had to provide a deposit by credit card.  As it turns out the deposit was larger than the final invoice, so we received a refund of the unused deposit back to our credit card. 1) We pay a deposit of say $35,000 to the hotel in September by credit cardThis is recorded as a bill payment2) We get the final invoice, for $32,500 from the hotel.  We enter the bill, and apply the payment from #1 to the bill.  This leaves a balance of $2,500 on the supplier account in QBO.3) We get a refund to our credit card for $2,500 in October, following the final invoice.I've tried using a "credit card credit", but this is not appropriate as nothing is being returned. What is the correct way to match the credit card transaction, and bring the supplier account to $0?

I want to change my quickbooks desktop 2024 password 

In Canada, if you can't claim the GST for an expense because it was purchased for an exempt supply, what tax code do you select in QBO online? 

I've tried clearing cache, cookies, signing out and back into the bank account.  I cannot get this error to stop popping up when trying to add the transaction.  Any ideas?

No text available

Dear QBO Support,I’ve encountered an issue with credit card payments in QBO:My clients could previously pay via credit card, and I received payments without issues for over a month.Recently, I saw an ad in QBO for INTERAC e-Transfers (1% fee), and since then, the credit card payment link in invoice emails has disappeared.I only want to offer credit card payments at the 2.9% fee, not e-Transfers.Today, I found my banking details for online card payments were deleted, so I re-entered them. While I’ve reactivated credit card payments, the payment link still isn’t appearing in invoice emails.Can you advise on what needs to be updated in QBO to fix this? Or is this only resolvable over the phone?Thanks for your help!Sally

I need to file a T2 return online for the year ending December 31, 2016. Can Pro Tax handle this? Thanks