Other Questions

We use a separate program for invoicing and payment collection, so we don't record invoices directly in QuickBooks Online (QBO). Each month, we create a journal entry to allocate income to the appropriate income accounts and account for HST on these sales.When categorizing customer payments in the Bank Transactions section of QBO, what’s the correct approach? Should these payments be recorded as deposits to Accounts Receivable with a 0% tax rate, considering that the HST is already accounted for in the journal entry? Any insights would be greatly appreciated!

¿Cómo puede alguien acceder a la cuenta solo para realizar facturas y que no pueda acceder para tener un control total de la cuenta?

Why doesn't Intuit Canada just tell us there are currently no secure or user-friendly ways around 2-factor authentication for banking connections? Turning off 2-factor authentication temporarily in the bank app is an irresponsible cop-out. Nor should users have to resort to manual downloads. Clearing the browser cache may correct some issues but won't solve this issue. For now pleas make it explicit that for now there is no way around 2-factor for bank connections and as a consequence:The user who is the bank account administrator will have to respond to 2-factor authentication actions for the update; andOther users will have to depend on the primary admin to update the bank feeds. The current restrictions are not entirely on Intuit or the financials institutions. There are no technological barriers to resolving this issue. Only twill to act and work together with  I believe it is Intuit's responsibility to take a lead on resolving this issue on behalf of all its users&n

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Hello! I am trying to update the sign-in information for my connected credit card (Home Depot). I have cleared my cache, cookies multiple times. It has given me two issues:1- When I click "Update my sign in information" It takes  me to the Home Depot sign in & tells me my credentials are incorrect (THEY ARE NOT. I even changed the password to see if it would help). If I do try to sign in separately to the credit card at Home Depot.ca it does work just not via Quickbooks Online. 2-Now, when I click "Update my sign in information" it tries to open in another page however immediatley closes & I do not get the opportunity to enter credentials. (THIS IS THE CURRENT ISSUE NOW) I have updated my antivirus, cleared cache, cookies, restarted my system, added the websites as exceptions in my antivirus, disabled pop up blocker. Any suggestions? Thanks!

We are considering QB Enterprise Suite for 10 users.  Our server is Windows 2008 and needs replacement.  Is the database manager happy to run on a domain contoller, which would allow us to install 2022 Essentials, or does it require a non-DC domain member?

I'm having extreme difficulty getting QuickBooks Desktop to send invoices using Zoho Mail SMTP. I have tried the following combinations of SMTP settings in Edit > Preferences > Send Forms, but none seem to work.- SMTP: smtppro.zoho.com, PORT: 465, SSL: yes- SMTP: smtppro.zoho.com, PORT: 587, SSL: yes- SMTP: smtp.zoho.com, PORT: 465, SSL: yes- SMTP: smtp.zoho.com, PORT: 587, SSL: yes The Zoho account doesn't have MFA enabled but I've also tried setting up an application-specific password in the Zoho Security settings. Doesn't make a difference for either the app password or account password. When using the 465 port it hangs for a long time before prompting for "wrong password" but when using the 587 port it comes back immediately with the "wrong password" prompt. Is Zoho blocked by QuickBooks? I am able to use these SMTP settings in Outlook desktop and can send emails just fine.

Can I subscribe to QuickBooks online Payroll without subscribing to QuickBooks Online? I only need to use the payroll feature.

QBO is saying that a transmitter number is not necessary anymore for downloading T4 slips however, I can not download the T4 slips, because Im getting an error saying it needs a transmitter number entered

I am using Windows 11, and the font size of the navigation bar or form tag at the top, as well as the information bar at the bottom, does not match my PC settings. Additionally, the navigation bar becomes misaligned when I move it to the second monitor (my PC is set up with dual monitors for work). If anyone has a solution, please share it with me. Thank you!  

Hi does anyone know how to back track to enter missing material cost ? im missing my material cost for 2021 from one supplier and would like to input it  

T4 filing slips for 2023 show box 57-60 as 0.00, does anyone know if this needs a value. My understanding is that this was only for during covid for cerb amounts? 

My company got some lease financing in foreign currency. As the monthly lease payments are going out of the foreign currency bank account of the company. So I need to open a Long Term Liability Account in Foreign Currency but Quickbooks Desktop has no such option.  Can anyone guide me how to resolve the issue.

Hello, Every month I have to run 'Job Estimates vs Actuals Details' reports for over 50+ jobs. I navigate through the customer center, select the job, select 'Estimates vs Actuals', adjust for the current period and export to excel. Currently this is a manual process  that takes several hours to complete.  Is there a way to automate this process to save time instead of manually extracting the reports? I currently use Inuit Quickbooks Enterprise Solutions 22.0 via remote desktop access.  Thank you! 

Hello.How do I save my startup screen so it shows the same when I open it.

Even though I have admin access I am unable to edit the company address. Earlier I had access to edit the same but not now. I am not sure if something has got changed recently which is making the access as read only. Please advise.Thanks Basanti

how do I enter gst manually?

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I have a Bank of America credit card with 2 users that is linked to QBO. The charges are showing on the two different accounts but the payments are showing on the main account as a negative balance with no charges. Payments do not reflect on the other two accounts. How do I reconcile this?

How about automatically adding interest? Doesn't seem like a huge ask, and I cannot find it anywhere.  I have a handful of customers who never pay on time and need constant reminders.  I know the easiest thing would be to drop these customers, but that isn't an option at the moment.  Why is it so hard to have monthly statements sent out with added interest.  Quick books isn't "quick" when I have to manually do these things and add reminders in my calendar because there isn't an automatic option.  And yes, I have already "sent feedback".  I would like to think that with the subscription price increasing continually, basic features would also be introduced. 

The QBO app stopped working about a week ago on my iPhone 8.  It just doesn’t open when I click the icon.  I’ve tried clearing cache, uninstalling and reinstalling, but it continues not to work.  I need this to take photos of clients’ receipts!

I have the product number, license, ect. I just need to download the 2013 pro software. 

With the online version can you change the check format. Specifically to check format 711LA1?

I recently inherited the books for my church and have found an old liability account that was paid off in early 2022, but shows open in quickbooks with a balance. In looking further, it appears that the opening balance was entered with an incorrect amount, and the payments applied did not reflect the actual amount of the payments (principle only). We have since paid off the loan and I would like to reconcile this old account and close it in quickbooks. However, I am unsure of the proper steps.  The account was opened in 5/2017. Any help would be appreciated.

If a credit card has gone to collections for the company I work for, how do I post an entry?  it has already gone to collections so no other payments are going to be made.