Other Questions

QBO has been unable to receive my payment information so consequently we have been unable to use QBO.

No text available

We sent an invoice to the client. And when they access the invoice link, there is no option to pay with bank. It's telling them to "You'll need to contact *company name* to pay this invoice. Anyone who encountered this issue? How did you resolve it?

I had created a accountant copy, but I need to do some adjustments. I want to cancel the accountant copy, after I do the adjustments, I will recreate the accountant copy. My question is that How can I cancel the accountant copy on the Quickbooks Enterprise 24 version

Trying to delete accountant but there is no option in the action tab.

Does this feature work for anybody else? Recurring Transaction

I'm about to enable account numbers in the Chart of accounts. I've read the how-to information. My question is, does it make any difference WHEN I enable this feature? Is it ok to turn this feature on in the middle of a fiscal year

2024082920240830202409052024091120240912all these date changed to 31/12/1969.Sad... is there anything can I do to at least change the year so that I can make report using fiscal year.?

No text available

QBO automatically created a "Shipping Income" account that I would like to delete/inactivate, but it won't allow me to.  It doesn't seem to be a default account, either.  How do I track down the reason QBO won't let me get rid of it?  Thanks!

Which category do we use to classify the Ontario Trillium Benefit (OTB) in Quickbooks Online?When you are a Sole Proprietor business, it's simply considered a personal deduction, right? Should the OTB Gov Refund transaction show in your Balance Sheet like this? For example:Personal Deductions (Gov Credits):OTB | Ontario Trillium Benefit  Trying to find the best way to report it in my files.

No text available

There is a downloadable update file for QuickBooks Desktop 2024 called "Update340r9_11834003_en_STD.exe" [removed] I am downloading an update file in QBDT that is 525,535 bytes long.  It is an extremely slow download and 80% has taken over two hours.  Unfortunately, QBDT update does not show the name of the file or the update number. Are the two files the same?  If so, then I suggest that users be made aware the update can be downloaded from:https://downloads.quickbooks.com/app/qbdt/products?productName=QuickBooks%20Desktop%20Accountant&edition=&version=Accountant%202024&country=ca Please insert the URL for other countries. 

I need to re-reconcile several months back because I had to void a cheque that stale dated. However, when I remove the "R" from some journal entry transactions in the "Account History" I'm receiving an error "The sum of split amounts must be equal to zero" (See attached). I don't understand what this means and why it's causing an issue? The entries are balanced

No text available

They have deducted payroll tax money a week ago but will not allow me to make a payroll submission to pay my employees without sending them a wire transfer in the same amount of money they have already been sitting on.  Apparently it hasn't cleared something in their system although the money has been withdrawn from my account.

Auto tracking or manual tracking not working 

Trying to report on purchase orders that were created in 2022 and still open after the year ended. thnx 

Hi, I am in the process of changing accountant, and my old accountant transferred ownership/admin rights of Quickbooks to me. I was sent an email to join Quickbooks which I did after providing my details.However, when I try to view billing and subscriptions, I get a message saying I don't have permission. My accountant said that she cannot do anything on her end since she transferred ownership/admin rights to me. The weird thing is I am also stuck on "accountant view" and I cannot switch to business view at all; it shows the message "looks like you cannot switch user view" (Please see second screenshot). I am novice when it comes to Quickbooks so I would be grateful for any help.    

Information about inventory, COGS, etc is just too overwhelming.  Trying to contact support over the phone is another struggle.  I use QB desktop for my rental business and works fine.  I am trying to set up my books for a used car sale business.  I have an idea of what inventory, COGS etc are.  However, ensuring that COGS is tracked and updated properly as well as billing customer accordingly is quite confusing.  In other words, how can I track all the expenses we pay for and how do I bill the customer so that at the end, I can see how much I paid and how much of a profit I make when I sell one car (example)?  Some suggested to enable Class and some suggested to enable expense time and costs.  Any help would be appreciated.

No text available

We purchased a new truck from the dealership recently and paid full with certified cheque. How do I record this in QB? How do I add depreciation when the car was paid in full. Please help!!

Using the Dashboard to auto update bank transactions from RBC  hasn't worked for months. Does anyone know what is going on?

I got an email with the new release changes.I want to get more information regarding the security change

I am located in Halifax, NS.