Other Questions

I have a simple question. I have an employee who wants me to change the address she uses to access her Workforce account. Can I simply change the email address in her profile or do I need to resend a Workforce invite?

Hello,  I have used QBO very successfully with the integration of Hubdoc, do you know if there is a way to do this with QB desktop premier version. If not, do have any suggestions of other ways to upload invoices/receipts from a pdf file. 

I've done everything suggested - cleared cache, cookies, browsing history, Made sure Chrome was up to date, removed ad blocker. I even signed out and back in of Google.   I let window load for over 10 minutes on Chrome and absolutely nothing. It loads fine on incognito window and now I'm using Firefox. I've read this is an issue with Chrome, but shouldn't intuit try to do something about it other than the above suggestions?

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The error message is Paycheque sync error

The app is up to date. So what is happening with the app?

I am trying to upload a relatively large JE (70 rows, 8 columns) to QBO. Unfortunately, the software hangs on the Importing Phase forever, due to what I assume is File Size. Is there a way to get past the Importing Phase without cutting down the number of rows?For reference, the 8 Columns are: JournalNo, JournalDate, Memo, AccountName, Debits, Credits, Description, Name.

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I just set up an new corporation and the bank account was opened a couple of weeks ago.

At my Internet Service Provider (ISP), I switched from DSL to cable internet and paid for both services during the cut-over period.  The ISP has issued a credit which it posted against my account, not refunded payment, and charges for on-going service (cable internet) are paid using the credit on my account until they are depleted.  How do I enter that in QB Desktop 2016?.

Looks like QBO Location Codes might work for us.  Location 1 ( the original location ) finance people are allowed to see the books for Location 2 ( the new, secondary site ).  However, location 2 finance people should NOT have the ability to see the books for Location 1.

I keep getting this error when trying to reconcile ANY account: Error Error1: Validation failed; ErrCode: INTEGRATIONS-11212Cause1: Please make the parent account active first. Then you can make this sub-account active.; ErrCode: INTEGRATIONS-11212 

I'm attempting to create a custom .docx import for our invoice styles and have run into a couple questions1. How to I bold text, I bold text in the .docx file but once uploaded it reverts back, is there notation I'm unaware of or is it even possible?2. Our company splits our invoices using the inline subtotal function, etc to separate material from labor, and we are looking to make them stick out from the rest of the line items, in a perfect world we are looking for something roughly like thisMaterialDescriptionQuantityRateAmount<item><itemdescription><qty><rate><amount>Material Subtotal:LabourDescriptionQuantityRateAmount<item><itemdescription><qty><rate><amount>Labour Subtotal:Invoice Total:etc. on the same invoice template. If anyone has a close idea or could point me in the right direction would be great.

Using QBO Payments with a USD invoice for a Canadian Company. Is there anyway to deposit with QBO Payments into a USD Canadian Bank Account and not accept it in CAD funds?

Hi all, this is my first post to the community, and I'm a bit of a QB novice.I have made a payment to a supplier, but I got the bank details of the supplier incorrect so the payment has been returned. I now have two bank transactions that cancel each other out, a debit for the original payment, and a credit for the 'returned' payment.  How do I match them?Many thanks in advance for any assistance!David 

Hi, My business is selling products to China from Canada, we use a third party courier to do the shipping, we get a waybill for each shipment, and it can be tracked on the courier's website, the CRA asked to provide sufficient proof in order to prove that my supplies are zero rated supplies or they will considering me to be making taxable supplies at the GST/HST rate of 13% for all my sales, which is so wrong. We don't even sell locally to Canadian market at all. As we don't do the export shipping ourselves, we only get the waybills from our courier, I am wondering if this is sufficient to be the export documentation?  Thank you very much.

How do I post Canada Border services agency GST charges on purchases made in the U.S. I was told to post GST payable, but QB says I can't.  Then when I thought I finally had it figured out....it's posted to the wrong account - not showing to file GST taxes

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Hello,I'm attempting to move my QB 2015 Pro application from a Windows 7 machine into a freshly installed Windows 10 machine.I've successfully moved the application (some updates notwithstanding) along with the datafile.  The problem is with the Product Registration Card that pops up each time I launch the QB application.The Product Registration Card prompts for information name and address along with some other user specific data. Once all that data has been entered, an error message appears indicating that the 'registration process did not finish' and I'm to 'try to register again'.I've tried again... on numerous occasions. Any suggestions, thoughts and ideas are welcome. Thanks, Rob Donald

Imported bank transactions not showing descriptions. It just shows the word "purchase" instead of the vendor, and which account the transaction occurred in.

We installed the trial and are looking for Fixed Asset Manager. From what I can see and from the salesperson we talked to, it does not exist in the Canadian version.  I am looking for any guidance on Enterprise FA capabilities. Thanks 

How would you classify a horse in a business, as an asset or? The business uses the horse as part of therapy, the business is a therapy type business. This business is in Canada.

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Hi everyone, I'm looking for guidance on invoicing and inventory. Our business refills CO2 cylinders.  Our wholesale customers purchase full cylinders and then we receive empty cylinders back from them that are to be refilled.  I'm struggling with how to properly invoice this so that is accounts for inventory going out (full cylinders) but also inventory coming back in (empty cylinders).  Would this need to be a credit note? Or, could I have it all showing on one invoice?  Thanks in advance.