Question

quick books desktop update

Forum|Forum|1 year ago
April 30, 2025
4 replies
3 views

When opening my quick books pro desktop 2024 today there was an update. When trying to do the update I keep getting an error message. Because of this error message, I now can not get into quick books. Any help is appreciated.

QuickBooks Desktop

L

lin_jcaj

Level 9

I understand that you’re encountering an error message while trying to update QuickBooks Pro Desktop 2024, which is preventing you from accessing the application, Mary. Let's sort this out together.

To assist you better, please provide me with the exact error message or code that appears when the update fails. This information will help me offer more specific guidance on resolving it.

In the meantime, we can work out some troubleshooting solutions to fix update errors in QuickBooks Desktop. Ensure that the date and time settings on your computer are correct. Incorrect system date and time can disrupt the update process. Here's how:

Right-click the system clock on your desktop and select Adjust Date/Time.
Select Change date and time and specify the current date and time.
Select OK twice.
Close and reopen QuickBooks Desktop.
Rerun the update of QuickBooks Desktop.

If the issue persists, please check this article for an additional troubleshooting solution: Fix QuickBooks Desktop Update Errors.

Additionally, I am providing a link that guides you on creating a portable version of your company file. This can be useful for backup or transfer purposes: Create and open portable company files in QuickBooks Desktop.

Should you need further assistance after checking the error message, please don’t hesitate to add them in the comments. And I am here to ensure that any issues are promptly addressed.

M

mary53Author

Attaching error message I received

D

Dandie_A

QuickBooks Team

I appreciate you providing the screenshot regarding the error message you encountered, mary. You will get an error 1328 when updating, installing, uninstalling, or repairing your QuickBooks Desktop. Let me provide you with more details below.

The common factor that may lead to this technical issue while updating QuickBooks, include:

Invalid registry entries related to QuickBooks.
Abrupt system shutdown.
The system or QuickBooks configuration not done correctly.
Corrupted QuickBooks files.
Wrong configuration of internet settings.

To resolve error 1328, here's how:

Select Ignore button.
You may need to select Ignore several times to let the update process continue.
Once the update is complete, restart the computer.

After restarting the computer, remove and then reinstall QuickBooks Desktop. Before you start, download the installer for your version of QuickBooks and have your license number handy. It should be on the original package.

Here are the steps to remove and reinstall QuickBooks Desktop:

Open the Windows Start menu and search for Control Panel, then open it.
Go to Programs and Features or Uninstall a Program.
In the list of programs, find and select your version of QuickBooks Desktop.
Select Uninstall/Change, Remove and then Next. (If this option isn’t available, sign out of Windows and sign back in with administrative rights).
When you’re done, install QuickBooks Desktop. QuickBooks Desktop will automatically install new folders and rename your old ones.

Once you've successfully installed and updated your QuickBooks Desktop, you can upgrade your company files to a new version of QuickBooks Desktop.

With these steps, you should be able to overcome error 1328 and continue with your business tasks efficiently. If you encounter further issues, feel free to reach out for additional support.

7

7678LmRm

I am trying to renew my subscription to Quick books and cant Lavern [PII info removed]

EduardA

QuickBooks Team

Hi @7678LmRm,

To renew your QuickBooks Desktop subscription, follow these steps:

In the top menu bar, click on Help.
Select Manage My License. You should see an option to renew your subscription.

Alternatively, you can contact our QuickBooks Desktop support team for immediate assistance. For instructions on how to connect with them, please visit the Get help section for QuickBooks Desktop in this article: Get help with QuickBooks products and services.

If you're in Canada, you can call directly the support number listed in the Support channels and hours of operation section in this article: Intuit Canada QuickBooks Desktop software support policies.

Moreover, to check your license status, please log in at https://camps.intuit.com/

If you have any further questions, feel free to reach out to the Community.

P

pierremuralunique

I tried to update the latest quickbooks version but got error 1603.

I fixed it and now I am getting error 1328.

Notr getting anywhere and cannot use th

e old version

C

CharmieH

QuickBooks Team

Hi Pie,

I appreciate the efforts you've put into fixing the error 1603 you've encountered when updating your QuickBooks to the latest version. I understand how frustrating it must be to encounter error 1328 after successfully addressing the previous issue. Let me provide some insights into why this error may have occurred and guide you through the steps to resolve it.

Error 1328 can occur during the installation, uninstallation, update, or repair of QuickBooks Desktop. Below are some common factors that could lead to this issue when updating QuickBooks:

Invalid registry entries related to QuickBooks.
Abrupt system shutdown.
The QuickBooks system configuration was not set up correctly.
Corrupted QuickBooks files.
Wrong configuration of the internet settings.

Here's how to resolve it:

Select Ignore to proceed with the update.
You may need to click Ignore multiple times for the process to continue.
If the Ignore option isn't available, hit Close instead. Once the update finishes, restart your computer to complete the process.

After completing this procedure, your QuickBooks should function properly. If the issue persists, please refer to this article and follow the instructions in Solutions 2 and 3: Resolve Error 1328.

If you happen to encounter error 1603 again in the future, I recommend checking out this helpful resource for step-by-step guidance on resolving it: Fix Error 1603.

I hope this helped resolve the error you were experiencing. Please use the Reply button below to share an update on your progress. The Community team is here to support you every step of the way, as your success is our top priority.

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