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A Sattar
New Member
August 24, 2026
Question

sync issue

  • August 24, 2026
  • 1 reply
  • 26 views

The shopify order/ invoice are not syncing here is the error message. 

 

Something went wrong.

Failed to provision account. Error=AccountInactive: Your account has already been successfully migrated or migration is in progress, so this connection can no longer be modified. Please try again later or contact customer support. Error Id: us1~260822-40000778-0000-9600-b63f-84710c7967bb

 

1 reply

Janiqueca_TQuickBooks Team
QuickBooks Team
August 24, 2026

To fix this error caused by a migration event on your account, reset your connection by disconnecting and reconnecting the Shopify integration to re-establish the connection after the migration. Make sure to log in as an admin. 

 

Here’s how:

 

  1. In QuickBooks Online, click Integrations in the upper-right corner.
  2. Locate the Shopify integration, then click the three-dots icon and select Disconnect.
  3. Go to Explore integrations, then find and select for the Shopify Connector by QuickBooks.
  4. Click Get integration now, then enter your Shopify store URL, and click Connect.
  5. Select Continue.

 

If you manage multiple companies in QuickBooks Online, verify that you are connecting the correct company.


For more guidance, check this article: Connect Shopify to QuickBooks Online.

 

If the issue continues after you reconnect, please contact our live support team directly to investigate further and identify any underlying backend sync errors. 

 

Let us know below if you have any questions. We’re here to help.

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