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A
A Sattar
New Member
August 24, 2026
Question

sync issue

  • August 24, 2026
  • 1 reply
  • 2 views

The shopify order/ invoice are not syncing here is the error message. 

 

Something went wrong.

Failed to provision account. Error=AccountInactive: Your account has already been successfully migrated or migration is in progress, so this connection can no longer be modified. Please try again later or contact customer support. Error Id: us1~260822-40000778-0000-9600-b63f-84710c7967bb

 

1 reply

J
Janiqueca_TQuickBooks Team
QuickBooks Team
August 24, 2026

To fix this error caused by the retirement of the old OneSaas-based Shopify Connector, reset your connection by fully disconnecting the legacy integration in QuickBooks Online and reconnecting through the new Shopify Connector by QuickBooks. Here’s how:

 

  1. In QuickBooks Online, click Integrations in the upper-right corner.
  2. Locate the old Shopify connection and fully disconnect it to prevent a ghost connection.
  3. Go to Explore integrations, search for the Shopify Connector by QuickBooks, and select it.
  4. Click Get integration now, enter your Shopify admin domain, and click Connect.
  5. Select Continue.



If you manage multiple companies in QuickBooks Online, verify that you are connecting the correct company.


If the new app continues to throw errors or fails to sync, contact our live support team. For step-by-step instructions, see the article: Get help with QuickBooks products and services.

 

Let us know below if you have any questions. We’re here to help.

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