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Feb 23, 2024 12:54 AM UTC
Solved

Why is the zero-rated tax code not available?

I am trying to add the correct tax code to journal entries from last year. When I click on the sales tax drop down, zero-rated is not there. Every other tax code is there except for zero-rated. I already went into manage sales tax and made zero-rated active. 

Amanda-BAnswer
New Member
Feb 23, 2024 12:57 AM UTC

Good evening, Allison34.

 

Thanks for connecting with me here. I'd be happy to help.

 

Can you tell me if you get the same results when you try in a private browser (incognito)? 

3 replies

Amanda-BAnswer
New Member
Feb 23, 2024 12:57 AM UTC

Good evening, Allison34.

 

Thanks for connecting with me here. I'd be happy to help.

 

Can you tell me if you get the same results when you try in a private browser (incognito)? 

AllisonAJAuthor
Feb 23, 2024 1:29 AM UTC

This fixed it! Thank you.

QuickBooks Team
Feb 23, 2024 2:37 PM UTC

Hi Allison34,

 

I'm happy to hear that your issue has been resolved.  

 

Please don't hesitate to reach out again, if you have any other questions or concerns.  We would be glad to help!