Question

Anyone else unable to print, export, or attach documents?

Forum|Forum|4 years ago
May 19, 2022
4 replies
9 views

I have not been able to email out invoices, print invoices, save invoices to PDF, export anything, attach anything to QuickBooks, or even print checks.

I've spent several hours with tech support, which they went through all the steps. One tech support rep told me that QuickBooks was seeing some issues with compatibility with Microsoft, but there wasn't a solution yet.

I'm not able to run my business like this. I can't print out checks, I can't email invoices to clients. I can't even print a PAPER invoice to a mail to clients. It's been over a week. Anyone else have this issue? There are no errors, it simply does nothing when I go to do any kind of functionality that would use any Office product or PDF. Hours spent with tech support through a screen share can confirm this.

Tech support had me uninstall and reinstall everything, including Microsoft Office (that was a several hour ordeal in itself).

At this point I'm pretty much dead in the water.

QuickBooks Desktop

J

JamaicaA

QuickBooks Team

Thanks for checking in with us, @sbanning. I’ll provide some troubleshooting steps to resolve the MS Office issue you’re experiencing.

I’m pleased to let you know that the issue you mentioned has been reported. Rest assured that this will be prioritized among other issues.

As a workaround, let’s run QuickBooks and MS Outlook as an admin. I’ll show you how:

Close QuickBooks Desktop.
Open the Windows Start menu.
Type QuickBooks into the search. Then right-click the QuickBooks icon and select Open file location.
In the folder, right-click the QuickBooks.exe file and select Properties.
Select the Compatibility tab.
Select to check the Run this program as Administrator option.
Select Apply and then OK.

You can read this reference to learn how to fix Office application: Repair an Office application.

Let's also verify the email service is set up in your QuickBooks Desktop. Once done, try to create the workbook and send email in QuickBooks.

I'm just a post away if you have any other questions about setting up Microsoft. I'll be happy to help you further.

S

sbanningAuthor

Hi,

Both of those things were already done, several times, by tech support. It did not resolve the issue.

The email generates, although nothing is attached to the email.

I cannot print a PDF either to attach of send it after the fact outside of QuickBooks.

I cannot export any reports to excel, nothing happens. QuickBooks is simply not communicating with any Microsoft Office products. Microsoft is working without any issues outside of QuickBooks.

A

Anonymous

Thank you for your prompt reply, @sbanning. I’ll share some information regarding your concerns when printing, exporting, and attaching documents to an invoice.

As per my colleague, @JamaicaA mentioned above. This matter has already been reported. That said, our product engineers are currently working for a permanent fix for the issue. Rest assured that when a fix is available, you’ll receive an update via email.

Based from your statement above regarding speaking with a Technical Support have they mentioned that you’ll be added to affected users? Otherwise, I’d recommend getting in touch with them again to ensure that you’ll be listed to one of the affected users on this matter.

Just make sure that you contact them around our business hours, to reach them at a time convenient for you.

Let me know if there’s anything else that I can assist you with. I’ll address them as soon as I can. Stay safe!

Q

QCrazyinOK

Over the last 3 months or so, I have started having a LOT of trouble with QB in that it doesn't allow me to use most of my other programs while in QB. Use of any of the following require me to close QB! Imagine. My IT professional says he has several other clients experiencing the same. HHHHHEEEEEELLLLLLPPPPPP!

Excel
MS Email
Adobe

J

jeanbiverly_

This isn't the experience we want you to have. Let us make it up to you by helping you resolve this issue.

To do this, we'll use the QuickBooks (QB) Tool Hub, which can help fix errors and issues such as:

6123
H202
Company file issues
Install issues or errors
Networking errors
PDF and printing errors
QuickBooks crashing

You can follow these steps to download and install it:

Close QB.
Download the latest version (1.6.0.5) of QB Tool Hub. Save the file where it can be easily accessed.
Open the downloaded file (QuickBooksToolHub.exe).
Follow the instructions displayed on the screen to install and agree to the terms and conditions.
Once the installation is complete, double-click the icon on your Windows desktop to open it.

To learn how to use the tools, refer to the Step 2 section of this article: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

If the issue persists, we recommend contacting our support team.

In case you want to export reports to Excel from QuickBooks Desktop (QBDT), check out this article for more guidance: Export reports as Excel workbooks in QuickBooks Desktop.

Let me know if you have any other QBDT-related concerns. I'll circle back or someone from the Community is ready to assist you. Keep safe!

N

NPC2024

If you don't see the Microsoft XPS Document Writer as a printer object on your computer, simply rename the "Microsoft Print to PDF" printer object to "Microsoft XPS Document Writer" and call it a day.

Cheers

R

ReginaC61

Last week when I tried to print invoices or checks or save the invoices to PDF, I had this problem. I have done all the obvious things to try to fix it to no avail. Sounds as if I am not alone.

A

Aldren18

QuickBooks Team

We value the effort you’ve already put into resolving this and understand the importance of this feature. Could you please share which troubleshooting steps you’ve already tried so far? This will help us suggest the most appropriate fix and avoid repeating steps you’ve already completed.

In the meantime, if you haven’t yet reviewed the steps in this article, please take a look here: Troubleshoot PDF and print problems in QuickBooks Desktop.

I look forward to your response so we can work toward resolving this print issue.

R

ReginaC61

I downloaded the latest version of the Tool Hub and ran the diagnostics, restarted my computer. That didn't work. I made sure the XPS Writer was an option on my computer. It was so that wasn't the problem. I tried several other things suggested and restarted my computer. Still nothing. QB says there is a component missing. It had been working fine until last week when I tried to do my payroll and billing.

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