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NickFury8458
April 20, 2019
Solved

Cannot Edit Invoice (Error)

I'm trying to edit a invoice and add more items but when I click the pencil it just errors. Any advice or fix?

AlexV
AlexVAnswer
Level 10
April 21, 2019

I can help you edit your invoice, NickFury8458.

 

I would like to ask what's the error message you've received when trying to edit the invoice. 

 

Meanwhile, we can do troubleshooting steps to help resolve this. Let's start by using a private browser and try to edit your invoice from there. Private browsing disables browser's cache. If it works, go back to the regular browser and clear the cache. Too much cache results to unusual behavior. Also, try to use a different browser like Google Chrome, Internet Explorer, or Mozilla Firefox.

 

Please let me know how it goes. I'd be happy to help you further. Have a great day!

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9 replies

AlexV
AlexVAnswer
Level 10
April 21, 2019

I can help you edit your invoice, NickFury8458.

 

I would like to ask what's the error message you've received when trying to edit the invoice. 

 

Meanwhile, we can do troubleshooting steps to help resolve this. Let's start by using a private browser and try to edit your invoice from there. Private browsing disables browser's cache. If it works, go back to the regular browser and clear the cache. Too much cache results to unusual behavior. Also, try to use a different browser like Google Chrome, Internet Explorer, or Mozilla Firefox.

 

Please let me know how it goes. I'd be happy to help you further. Have a great day!

    NickFury8458Author
    April 21, 2019

    That worked! Ty sir!

      AlexV
      AlexV
      Level 10
      April 21, 2019

      You're most welcome, NickFury8458.

       

      I'm so happy that you're concern was resolved. Feel free to post again here if you have other concerns.

       

      The Community team is always here to help.

        ulisesmeza82
        October 16, 2019

        the quantity is larger than the maximum allowed

        Angelyn_T
        Angelyn_TModerator
        Moderator
        October 16, 2019

        I'm here to help check the error you're getting, @ulisesmeza82.

         

        If you're experiencing this issue when trying to edit your invoices using the web browser, then, we can try the basic troubleshooting steps to isolate the issue.

         

        To start, you try accessing your account using a private browser to help us verify if the problem is within the browser you're using. 

         

        To use a private browser, here’s how:

        • Google Chrome: Ctrl + Shift + N
        • Mozilla Firefox: Ctrl + Shift + P
        • Internet Explorer: Ctrl + Shift + P
        • Safari: Command + Shift + N

        If it works fine, you have to clear your browser’s cache to optimize the browser’s performance and your QBO experience.

         

        If you're getting the same result while using a private browser, I recommend switching to another supported browser.

         

        However, if the problem continues, I recommend getting in touch with out Support Team to check and investigate this further securely. For the support's contact information, you can check it here: Contact the QuickBooks Online Customer Support team.

         

        Let me know if you have any other QuickBooks questions. I'd be glad to help!

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