Connectiion to the internet

Can you share the screenshot?

Hi ajpatrick,

I completely understand how disruptive it must be to repeatedly see that message, especially when you're trying to focus on managing your business with QuickBooks Desktop Pro. I'm here to help guide you through possible solutions so you can get back on track smoothly.

This error usually points to a connection issue between your computer and the server or host computer where the company file is stored. Can you share which specific feature you were trying to access or use before encountering the error? This will help us identify the root cause of the issue.

If you're using the supported versions (2023 or latest), you'll need to use the new custom browser that works specifically with QuickBooks Desktop for Windows. It is built-in browser that replaces Internet Explorer 11 and will include critical security updates. We just need to ensure the QuickBooks is updated to the latest release. You can refer to this article for more details: Update QuickBooks Desktop to the latest release.

We can also configure your firewall and security settings to align with QuickBooks Desktop specifications. This will prevent any interruptions when accessing QuickBooks Desktop components and files. You can use this link for reference: Set up firewall and security settings for QuickBooks Desktop.
 

Keeps us posted if you need anything else. We're here to help.

Hi @ajpatrick,

I just wanted to follow up to check if the resolution we provided helped resolve your issue.

Please let us know if everything is now working as expected or if you're still experiencing any problems.

We'll be glad to assist further if needed.