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K
kennedy442
March 10, 2026
Question

Customers Not Editable - Edit Button Disappears

  • March 10, 2026
  • 5 replies
  • 149 views

Today the EDIT button is disappearing on the CUSTOMER view of QuickBooks Online.

Normally I can select a Customer and Edit their information by clicking the EDIT button.

 

Today, when I select a Customer, the EDIT button is shown for a fraction of a second and then it disappears.

I do not know how else to edit Customer information.

 

The attached image has a red circle where the EDIT button usually is.

 

Is anyone else having this problem?

[Screenshot with PII removed]

 

5 replies

E
Erika_KQuickBooks Team
QuickBooks Team
March 10, 2026

Hello, @kennedy442. Let's refresh your page to rule out any browser-related issues. You can then sign out then back in to your QuickBooks Online (QBO) account. If the issue persists, ensure your browser is fully updated and log in via an incognito or private window to bypass interference from stored cache.

 

You can also restart your browser and add Intuit as a trusted site in your settings. Should the problem remain, contact our live support team. They have the resources to investigate your account directly for a prompt resolution. 

 

Please leave a comment below if you require further assistance with QuickBooks. 

C
Ced050102
March 10, 2026

I am having a similar issue.  I can not edit a current customer, the button is GONE, and when I click to Add a New Customer, it does NOTHING.  So frustrating.

    Z
    ZackE_Moderator
    Moderator
    March 10, 2026

    Thanks for joining this thread, Ced050102.

     

    QuickBooks uses browser cache and cookies to run faster. Sometimes these can also block web pages from loading properly. If you’re experiencing any of the problems below, don’t worry. I’ll help you clear your browser’s cache and cookies to fix them.

     

    Here's some things commonly caused by cached data and cookies:
     

    • QuickBooks keeps asking you to sign in, even after signing in multiple times.
    • You can't view forms (like your annual payroll forms or invoice preview), or your browser is taking an unusually long time to download forms.
    • You’re having trouble exporting data (for example, exporting a report to Excel or transactions to another accounting program).
    • You're having trouble loading specific pages in QuickBooks.

     

    Initially, you'll want to clear your browser's cache and restart the browsing app. If the problems continue, you can try clearing Intuit-specific cookies from your browser.

     

    I've also recommend reviewing the information available in our Troubleshooting browser problems article for mor troubleshooting processes.

     

    Please feel welcome to send a reply if there's any additional questions. Have a wonderful Tuesday!

    B
    BWTS
    March 10, 2026

    Some of my staff is having the same issue, but not all. 

    We did go to each work station and clear the cache in the browsers and logged out of QBO and back in. This still didn't work. 

    I cannot update my client's payment cards or anything! 

    I also tried the "chat with an expert" waited for a VERY long time for help that never came. 

    I tried calling for help but never got anyone to answer. 

    Super frustrating! I will have to send people home if they can't work in the customer accounts and loose the productivity..... again. 

    The changes lately have been pretty awful, not a fan at all! 

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